feat: remove "Create Zendesk Tickets for suspicious attempts" setting from Proctored Exam Settings

[santhosh-apphelix-2u]

This PR removes the deprecated “Create Zendesk Tickets for suspicious attempts” setting from the Proctored Exam Settings modal in the frontend-app-authoring MFE.
This option was previously used with PSI and Zendesk to generate support tickets for suspicious exam attempts. Since both systems are retired, the setting no longer serves a purpose and has been fully removed.

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Technical Changes Made

1. plugins/course-apps/proctoring/Settings.jsx

• Removed createZendeskTickets from initialFormValues
• Updated handleChange to drop references to createZendeskTickets
• Removed logic that automatically enabled Zendesk ticket creation for software_secure provider
• Removed create_zendesk_tickets from the API payload (studioDataToPostBack)
• Deleted the full UI element (fieldset, Form.Group, Form.RadioSet) that rendered the Yes/No radio buttons

2. plugins/course-apps/proctoring/Settings.test.jsx

• Deleted all test cases covering Zendesk ticket behavior
• Updated test expectations to remove references to createZendeskTickets UI elements and payloads
• Adjusted permission tests to validate only the allowOptingOut behavior
• Cleaned up mock data and API call assertions accordingly
• Removed the skipped test related to non-admin Zendesk posting

3. plugins/course-apps/proctoring/messages.js

• Removed the i18n string definition for authoring.proctoring.createzendesk.label

---

Ref - https://2u-internal.atlassian.net/browse/COSMO2-27

[codecov]

Codecov Report

✅ All modified and coverable lines are covered by tests.
✅ Project coverage is 94.89%. Comparing base (67a5694) to head (051b9ca).
⚠️ Report is 3 commits behind head on master.

Additional details and impacted files

@@           Coverage Diff            @@
##           master    #2517    +/-   ##
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  Coverage   94.89%   94.89%            
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  Files        1235     1235            
  Lines       28254    28254            
  Branches     6223     6412   +189     
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  Hits        26813    26813            
  Misses       1383     1383            
  Partials       58       58            

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[michaelroytman]

I left one comment. After we've discussed and addressed that, I think this will be good to go.

[kdmccormick]

Thanks for this work! I grepped for "zendesk" and "Zendesk" and still found ~8 more occurrences, can you do the same and remove those references too?

[kdmccormick]

Please hit "Ready for Review" and re-request my review when you're ready Santhosh.

[santhosh-apphelix-2u]

Please hit "Ready for Review" and re-request my review when you're ready Santhosh.

Done

[kdmccormick]

Did you forget to push? There are still zendesk references remaining in the repo.

[santhosh-apphelix-2u]

Thanks for this work! I grepped for "zendesk" and "Zendesk" and still found ~8 more occurrences, can you do the same and remove those references too?

Just wanted to confirm, the Zendesk references mentioned here, are they specifically related to ProctorTrack, or are they general/independent references?

[santhosh-apphelix-2u]

@kdmccormick
As mentioned earlier in the Proctortrack deprecation discussion (reference), the agreement was to remove only the Zendesk references related to Proctortrack, not the overall Zendesk integration.

[kdmccormick]

Ah @santhosh-apphelix-2u , I see: the AccessibilityForm also calls zendesk_proxy, and we did not agree to remove that. Good call, we can leave all the Zendesk references under src/accessibility-page as-is.

However, there are proctoring-related references to create_zendesk_tickets and createZendeskTickets in plugins/course-apps/proctoring/Settings.test.jsx , src/course-outline/__mocks__/courseOutlineIndex.js , and src/course-unit/__mocks__/courseSectionVertical.js. These are just adding test data which is now useless since create_zendesk_tickets has been disabled. Can you remove those?

Lastly, the README still states that the proctoring integration can create Zendesk tickets, which is no longer true. Can you update that as well?

Thanks!

[kdmccormick]

Hey @santhosh-apphelix-2u , we have just merged #2645, so I think you can rebase this now without worry about future merge conflicts.

[bradenmacdonald]

@santhosh-apphelix-2u friendly reminder about this PR :)

[santhosh-apphelix-2u]

I'm currently looking into the remaining changes and will update the PR shortly.

[kdmccormick]

🥳