A workflow playbook for reducing onboarding friction and preventing early‑stage support failures.
GitHub Action for SLA policy triage from GitHub Issues with optional Zendesk CSV fallback, escalation routing, and recurring support queue handoff workflows
Interactive dashboard uncovering ticket trends, SLA performance and backlog risks in customer support operations using Tableau and Excel.
A comprehensive guide to mapping customer journeys across fintech, telecom and BPO support environments
n8n workflow for AI-based support ticket escalation risk detection, scoring, and routing
Sanitized support-operations portfolio showing triage, escalation design, QA coverage, and a lightweight AI triage evaluation workflow
A collection of customer service case studies covering escalation handling, operational efficiency and agent onboarding
A comprehensive guide to customer support operations, escalation handling, SLA compliance and ticket management
A knowledge base covering common fintech customer support scenarios, KYC troubleshooting, transaction issues and account management
AI powered support workflow tool that matches tickets to documentation, drafts responses, and publishes KB articles to Notion via Claude API and Cloudflare Workers.
Profile of Assembled — support workforce + AI agents platform
A library of Standard Operating Procedures for customer support operations across BPO, Fintech and Telecom environments
AI-assisted helpdesk platform with ticket triage, grounded support guidance, rewrite tools, feedback capture, and analytics.
A Streamlit-based B2B customer support operations simulator for ticket management, SLA tracking, escalation workflows, subscription support, loyalty benefits, and membership operations.
Support operations intelligence platform for SLA monitoring, breach prediction, risk scoring, and ticket prioritization.
Enterprise AI support ops dashboard — ticket triage, API health monitoring, observability
A practical guide to CRM ticket management, lifecycle workflows and best practices using HubSpot, Zendesk and Freshdesk
A practical guide to tracking, analyzing and improving Customer Satisfaction scores across BPO, Fintech and Telecom support environments
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