I improved customer experience at the Indian Market located in Milpitas using Lean Six Sigma techniques. The primary focus of this project was to reduce customer checkout time, managing stockouts and excess of inventory and optimize the store layout. A DMAIC approach was followed for the process improvement. The checkout time was reduced to 18% …

AI-powered process discovery and documentation engine – from recordings and docs to BPMN 2.0, SIPOC and RACI. Self-hosted with bring-your-own LLM.

8 hands-on Certified Lean Six Sigma Green Belt labs covering DMAIC, process mapping, facilitation, A3, KPIs, run charts, Pareto analysis, basic statistics, root cause analysis, FMEA, 5S, Kanban, poka-yoke, standard work, and control planning.

8 hands-on Certified Lean Six Sigma Black Belt labs covering DMAIC, project charter, VOC, SIPOC, MSA, capability, hypothesis testing, regression, DOE, FMEA, SPC, control plans, benefits realization, and exam review.

8 hands-on Certified Lean Six Sigma White Belt labs covering Lean Six Sigma foundations, DMAIC, customer value, SIPOC, process mapping, TIMWOODS waste, check sheets, basic visuals, 5 Whys, Fishbone, 5S, standard work, visual controls, and improvement action planning.

10 hands-on Lean Six Sigma Yellow Belt CLSSYB labs aligned to CSSC role expectations, covering Yellow Belt certification context, Lean, Six Sigma, PDCA, DMAIC support, SIPOC, process mapping, waste, VOC, check sheets, Pareto, run charts, root cause, 5S, mistake proofing, control plans, A3, and readiness.

Plataforma de compra/venda/troca de livros: trabalho de modelagem de negócios e gerência de projetos.

Six Sigma Green Belt project using the DMAIC methodology to reduce unnecessary technician dispatches, improve remote resolution effectiveness and increase first-call resolution through data-driven process improvement.

Six Sigma Yellow Belt project applying the DMAIC methodology to optimize customer interaction handling time by eliminating process inefficiencies, standardizing workflows and improving operational efficiency.

Gestão de Processos Seletivos na UFPE: Transferência Externa e Portador de Diploma. (Projeto das disciplinas Sistemas de Gestão Empresarial, Gestão de Processos de Negócios e Planejamento e Gerenciamento de Projetos)