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taylaneren/README.md

👋 Hi, I'm Eren Taylan

Product Specialist & Full-Stack Developer from Turkey 🇹🇷

I work on Contact Center technologies and AI-powered integrations, mainly focused on:

  • Genesys Cloud CX
  • Zoom Contact Center
  • Sprinklr
  • CRM integrations
  • AI voice/transcription solutions
  • Middleware & automation tools

Previously worked as a Full-Stack Developer, now combining software engineering with customer experience technologies.

🚀 What I Build

  • Custom CRM integrations for contact centers
  • Genesys Cloud automation tools
  • Import/export & reporting utilities
  • AI-powered quality management systems
  • LLM, TTS, STT integrations
  • Real-time call workflows & wrap-up automation

🛠 Tech Stack

Backend

  • PHP
  • Laravel
  • Node.js
  • .NET

Frontend

  • React
  • JavaScript
  • HTML / CSS

Database

  • MySQL
  • MSSQL
  • PostgreSQL
  • MariaDB

Contact Center & CX

  • Genesys Cloud CX
  • Zoom Contact Center
  • Sprinklr

AI & Automation

  • OpenAI APIs
  • Whisper / STT
  • TTS Systems
  • Local LLM integrations

Tools

  • Git
  • GitHub
  • Bitbucket
  • Docker
  • Postman

📌 Current Focus

  • .NET ecosystem & backend development
  • AI-powered contact center workflows
  • Real-time voice & transcription systems
  • CRM + Genesys Cloud integrations
  • Automation and middleware development

📫 Connect

Building practical systems for customer experience & AI automation.

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