Product Specialist & Full-Stack Developer from Turkey πΉπ·
I work on Contact Center technologies and AI-powered integrations, mainly focused on:
- Genesys Cloud CX
- Zoom Contact Center
- Sprinklr
- CRM integrations
- AI voice/transcription solutions
- Middleware & automation tools
Previously worked as a Full-Stack Developer, now combining software engineering with customer experience technologies.
- Custom CRM integrations for contact centers
- Genesys Cloud automation tools
- Import/export & reporting utilities
- AI-powered quality management systems
- LLM, TTS, STT integrations
- Real-time call workflows & wrap-up automation
- PHP
- Laravel
- Node.js
- .NET
- React
- JavaScript
- HTML / CSS
- MySQL
- MSSQL
- PostgreSQL
- MariaDB
- Genesys Cloud CX
- Zoom Contact Center
- Sprinklr
- OpenAI APIs
- Whisper / STT
- TTS Systems
- Local LLM integrations
- Git
- GitHub
- Bitbucket
- Docker
- Postman
- .NET ecosystem & backend development
- AI-powered contact center workflows
- Real-time voice & transcription systems
- CRM + Genesys Cloud integrations
- Automation and middleware development
- GitHub: https://github.com/taylaneren
- Linkedin: https://www.linkedin.com/in/erentaylan/
Building practical systems for customer experience & AI automation.