This project simulates a real-world IT Help Desk environment using osTicket on Windows Server 2022. Users can submit support tickets while IT staff manage, prioritize, assign, and resolve issues through a structured ticketing workflow.
📄 Full Project Report:
- Windows Server 2022
- Internet Information Services
- PHP
- MySQL
- osTicket
- VMware Workstation
- Windows Server 2022 VM (Help Desk Server)
- Windows 11 VM (Client Machine)
- Host-only network configuration
- Static IP configured on server
- Web server running IIS to host osTicket
- Web server running MYSQL to manage osTicket database
- Ticket submission portal
- Department creation
- Agents creation
- Role-based access control
- Ticket assignment and prioritization
- Internal ticket notes
- Ticket resolution and closure
- Password reset request
- Wi-Fi connectivity issue
- Printer malfunction
- Slow computer
- IIS configuration and management
- PHP integration with IIS
- MySQL database setup
- Help desk ticket lifecycle management
- Role-based access control
- IT support workflow