AI-enabled Support Ops / CX workflow builder. I build human-in-the-loop AI that handles the repetitive parts of customer support — so reps stay the warm, human element in the relationship.

• A call-note drafting workflow that turns raw call transcripts into clean, result-first notes — with PII masking, identity substitution, and a human review step. 📖 Case study · 🎬 Live demo · 💻 Code
• My portfolio site → janackeh.me

• DeepLearning.AI — ChatGPT Prompt Engineering for Developers (in progress)
• ITIL 4 Foundation (next) · Lean Six Sigma Green Belt (exploring)

Founder, Black Tech Denver — building community for underrepresented people in tech.

• 🌍 Based in Denver/Boulder, CO — open to remote (LA primarily)
• 🌐 janackeh.me · 💼 LinkedIn · 🐦 @janackeh
• ✉️ [email protected]

15+ years across 911 dispatch, insurance claims, and mortgage operations before tech — real-world support instincts, now augmented with AI.

_{"AI in support should do all the time-consuming repetitive tasks so humans can remain the warm human element in the relationship."}