S4 - Group 2

App Name

CRMS (Campus Repair & Maintenance System)

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Group Members

1. Abbas Kadhem - 202303883
2. Hoor Hasan - 202301820
3. Maryam Abdulla - 202302082
4. Reem Janahi - 202101912
5. Yomna AlMubarak - 202306219
6. Maha Hafeez - 202200228

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Main Features

Abbas Kadhem

1. Submitting a Request
2. Ticket Management (Admin)

Hoor Hasan

1. User Login and Account Authentication
2. Admin Dashboard with Analytics (Time, Category, Requests, Escalation)

Maryam Abdulla

1. Settings Page
2. Technician Schedule Overview

Reem Janahi

1. Inventory Management
2. Send Announcements & Notifications

Yomna AlMubarak

1. Ticket Management for Servicer
2. Ticket Management for Requester

Maha Hafeez

1. Manage FAQs
2. Category Management

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Extra Features

Hoor Hasan

1. Export Analytics as PDF

Abbas Kadhem

1. Request History viewing and record keeping

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Design Changes

User Login and Account Authentication

The OTP verification function has been removed from the final app due to Firebase limitations, which lack built-in support for this feature. Implementing it would require extended development time and may incur additional costs.

Admin Dashboard with Analytics

• Replaced buttons with segmented controls based on tutor prototype feedback for better navigation and usability.
• Added a "Cancelled" status section.
• Added percentage labels to pie chart slices for improved data visualization.
• Changed the representation of requests from percentages to actual counts — percentages are shown in the chart and numbers below.

Request Details

Replaced the exclamation icon for escalations with a clock icon to present a holistic history view that includes escalation details.

Request Card

Replaced the background with white to enhance visibility and aesthetics.

Settings Page

Initially planned to use a UITableView to match the prototype, but due to technical limitations with cell configuration and selection handling, the team used standard UIView components. Minor style changes were applied to the appearance and background to maintain a modern look and ease of maintainability.

Inventory Management Page

Combined the “Add Category” and “Add Subcategory” buttons into a single + button following tutor feedback.

Notification Page

• Repositioned the date from the right side to the left, replacing it with an icon representing the notification type.
  • Megaphone: Announcement
  • Bell: Notification
• Added a Clear Filter button to reset date filters.
• Adjusted layout to address fixed navigation bar issues and improved visual balance.
• Moved the creation date to the left and replaced the edit icon with a simpler pencil design.
• Editing an announcement now redirects to the Create Announcement page since every update is considered a new entry.

Dropdown → List View

This redesign was guided by usability and scalability rather than functional changes.
It enhances interface intuitiveness, simplifies user interactions, and ensures consistency with iOS platform standards.
Additionally, it improves maintainability and supports future feature expansion without major UI overhauls.

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Libraries

• DGCharts: https://github.com/danielgindi/Charts.git
• FSCalendar: https://github.com/WenchaoD/FSCalendar

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Simulator Used

• iPhone 16 Pro

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Admin Login Credentials

• Email: [email protected]
• Password: hoor123