TEMS is a comprehensive, multi-tenant ITSM (IT Service Management) platform designed to orchestrate the complete lifecycle of corporate digital assets. From high-performance workstations to mobile devices, TEMS provides a centralized, cloud-native command center for the modern enterprise.
Built as a subscription-based cloud application, TEMS scales with your business. Whether you are a startup or a global corporation, our flexible bundling ensures you only pay for the modules you need.
- Multi-Tenant Architecture: Secure, isolated environments for every client.
- Global Hierarchy: Manage unlimited locations and branches. Define your organization by Country → City → Location to maintain a centralized view of a decentralized workforce.
- Enterprise Security: Seamlessly integrate with your existing Identity Provider (IdP) via Keycloak for secure, single-sign-on (SSO) access.
TEMS ensures complete visibility from the moment a device is conceived to the day it is decommissioned.
- Planning: Analyze current inventory trends to forecast future hardware needs and budget requirements accurately.
- Procurement: Track orders, vendor contracts, and shipping statuses to ensure assets are ready for onboarding the moment they arrive.
- Deployment: Seamlessly transition assets from "In-Stock" to "In-Use." Use TEMS ACC for instant device enrollment.
- Maintenance: Monitor real-time health and performance metrics to perform proactive repairs and software updates, minimizing downtime.
- Retirement: Manage the secure decommissioning, data wiping, and environmentally responsible disposal of aging hardware.
The TEMS ACC client application is installed on every workstation to act as a telemetry bridge. It collects and streams vital metrics—including CPU usage, RAM health, and system properties—to our server-side AI.
- Transparent History: Every asset maintains a "Paper Trail of Truth." Every assignment, status change (e.g., from Procurement to Defect), and update is logged for a fully auditable history.
- Actionable Insights: Technicians gain immediate visibility into the system state, allowing for rapid diagnostics and data-driven decision-making.
TEMS bridges the gap between users and administrators with a robust ticketing engine aligned with ITIL v3 and v4 standards. Users can raise tickets directly through the app to communicate with system administrators or AI agents.
| Ticket Type | Definition |
|---|---|
| Incident | An unplanned interruption or reduction in service quality. Something is broken. |
| Security Incident | A confirmed or suspected breach of security policy (e.g., Phishing, Malware). |
| Service Request | A formal request for something to be provided (e.g., access, hardware, info). |
| Problem | The underlying cause of one or more Incidents. The disease, not just the symptom. |
| Change Request | Any modification, addition, or removal that could affect IT services. |
| Alert / Event | Machine-generated notifications from external tools like AWS CloudWatch or Zabbix. |
The future of ITSM is autonomous. TEMS is built on the core philosophy that repetitive tasks should not consume human time.
By leveraging Agentic AI, TEMS aims to automate up to 70% of support tickets. Our AI agents utilize a deep knowledge base of previous fixes, budget data, and business rules to:
- Self-Heal: Resolve software issues and system errors automatically.
- Auto-Provision: Assign licenses and permissions based on predefined logic.
- Optimize: Free up your technical team to focus on high-value strategic initiatives that drive business growth.