Merge pull request #28421 from MicrosoftDocs/main

[AutoPublish] main to live - 05/06 15:30 PDT | 05/07 04:00 IST

Author: Ruchika-mittal01

.openpublishing.redirection.lighthouse.json

@@ -3,22 +3,27 @@
       {
          "source_path":"microsoft-365/lighthouse/m365-lighthouse-tenant-list-overview.md",
          "redirect_url":"/microsoft-365/lighthouse/m365-lighthouse-tenants-page-overview",
-         "redirect_document_id":false
+         "redirect_document_id":true
       },
       {
          "source_path":"microsoft-365/lighthouse/m365-lighthouse-set-up-roles.md",
          "redirect_url":"/microsoft-365/lighthouse/m365-lighthouse-overview-of-permissions",
-         "redirect_document_id":false
+         "redirect_document_id":true
       },
       {
          "source_path":"microsoft-365/lighthouse/m365-lighthouse-deploy-baselines.md",
          "redirect_url":"/microsoft-365/lighthouse/m365-lighthouse-deploy-standard-tenant-configurations-overview",
-         "redirect_document_id":false
+         "redirect_document_id":true
       },
       {
          "source_path":"microsoft-365/lighthouse/m365-lighthouse-get-access-to-sales-advisor.md",
-         "redirect_url":"/microsoft-365/lighthouse/m365-lighthouse-sales-advisor-overview",
+         "redirect_url":"/microsoft-365/lighthouse/m365-lighthouse-understanding-opportunities-and-data",
          "redirect_document_id":true
-      }
+      },
+      {
+         "source_path":"microsoft-365/lighthouse/m365-lighthouse-sales-advisor-overview.md",
+         "redirect_url":"/microsoft-365/lighthouse/m365-lighthouse-understanding-opportunities-and-data",
+         "redirect_document_id":false
+      }      
    ]
 }

copilot/TOC.yml

@@ -82,6 +82,8 @@ items:
       href: microsoft-365-copilot-reports-for-admins.md
     - name: Copilot Prompt Gallery
       href: copilot-prompt-gallery.md
+    - name: Service plan diagnostic tool
+      href: microsoft-365-copilot-service-plans.md
 - name: "Trust: Data, Privacy, and Security"
   items:
     - name: Data, privacy, and security for Microsoft 365 Copilot

copilot/microsoft-365-copilot-service-plans.md

@@ -0,0 +1,105 @@
+---
+title: Microsoft 365 Copilot service plan diagnostic tool and service plans
+description: Enterprise and company IT admins can use the Run Tests Copilot Service Plan Diagnostic to see the service plans assigned to a user's email address or user principal name (UPN). See a list of official service plan names and their associated Copilot service.
+f1.keywords:
+- NOCSH
+ms.author: mandia
+author: MandiOhlinger
+manager: laurawi
+ms.date: 05/06/2025
+audience: Admin
+ms.reviewer: nirupme
+ms.topic: how-to
+ms.service: microsoft-365-copilot
+ms.localizationpriority: medium
+ms.collection: 
+- scotvorg
+- m365copilot
+- magic-ai-copilot
+- essentials-overview
+ms.custom: [copilot-learning-hub]
+appliesto:
+  - ✅ Microsoft 365 Copilot
+---
+
+# Microsoft 365 Copilot service plan diagnostic tool and service plans for IT admins
+
+Microsoft 365 Copilot is an everyday AI tool that helps users with their work tasks, including tasks in their Microsoft 365 apps. To learn about Microsoft 365 Copilot, see [What is Microsoft 365 Copilot?](microsoft-365-copilot-overview.md).
+
+Microsoft 365 Copilot has different features and capabilities that are available in the service plans associated with a Microsoft 365 Copilot license. If users are missing functionality, it's possible the user is missing a service plan.
+
+In the Microsoft 365 admin center, there's a diagnostic tool that shows the service plans assigned to a user account. The diagnostic tool uses the user's email address or user principal name (UPN) to identify and then list all the Microsoft 365 Copilot service plans assigned.
+
+This article shows you how to access & use the self-help diagnostic tool and lists the service plans that you see in the diagnostic tool. Use this information to troubleshoot missing Copilot functionality by checking if the issue is associated with a missing service plan.
+
+This article applies to:
+
+- Microsoft 365 Copilot
+
+## Prerequisites
+
+To use the feature in this article, sign into the Microsoft 365 admin center with the following role-based access control (RBAC) role:
+
+- AI administrator
+
+To learn more, see [Admin roles in the Microsoft 365 admin center](/microsoft-365/admin/add-users/about-admin-roles).
+
+> [!TIP]
+> Microsoft recommends you sign in with the least privileged role that you need to complete your task. Typically, the Global Administrator role is too powerful for most tasks, including managing the Copilot feature described in this article.
+
+## Step 1 - Run the diagnostic tool in the Microsoft 365 admin center
+
+Admins can verify the service plans assigned to a user using the [Run Tests: Copilot Service Plan Diagnostic](https://aka.ms/PillarCopilotServicePlan) in the Microsoft 365 admin center.
+
+The tool identifies and lists all the Microsoft 365 Copilot service plans assigned.
+
+1. Sign into the [Microsoft 365 admin center](https://admin.microsoft.com) as an AI administrator.
+1. In the left navigation pane, select **Support** > **Help and support**.
+1. In the prompt box, enter `copilot missing`. This step opens the diagnostic tool.
+
+    Or, open the diagnostic tool directly at [Run Tests: Copilot Service Plan Diagnostic](https://aka.ms/PillarCopilotServicePlan).
+1. Select **Run diagnostics** > Enter the email address or user principal name (UPN) of the user > **Run tests**.
+
+The output identifies and lists all the Microsoft 365 Copilot service plans assigned to the user.
+
+## Step 2 - Review the Microsoft 365 Copilot service plan names
+
+The following table lists the service plan names you see in the diagnostic tool output.
+
+If one of the following service plans isn't listed in the diagnostic output, then review the [Microsoft 365 Copilot feature availability](/office365/servicedescriptions/office-365-platform-service-description/microsoft-365-copilot#feature-availability). Check if the feature aligns with the missing Copilot functionality you're trying to verify.
+
+| Feature & Service Plan name| Learn more |
+| --- | --- |
+| Microsoft Copilot Studio <br/><br/> **Service plan name**: `Copilot Studio in Copilot for M365` | - [Copilot Studio overview](/microsoft-copilot-studio/fundamentals-what-is-copilot-studio) <br/>- [Get access to Copilot Studio](/microsoft-copilot-studio/requirements-licensing-subscriptions) |
+| Microsoft Graph Connectors <br/><br/> **Service plan name**: `Graph Connectors in Microsoft 365 Copilot` | - [Build Microsoft Graph connectors for Microsoft 365 Copilot](/microsoft-365-copilot/extensibility/overview-graph-connector) <br/>- [Custom Microsoft Graph connectors for Microsoft 365 Copilot](/microsoft-365-copilot/extensibility/publish) |
+| Intelligent Search <br/><br/> **Service plan name**: `Intelligent Search` | [Microsoft 365 Copilot feature availability](/office365/servicedescriptions/office-365-platform-service-description/microsoft-365-copilot#feature-availability) |
+| Copilot in SharePoint - Includes SharePoint agents and a [rich text editor](/power-apps/maker/model-driven-apps/rich-text-editor-control). <br/><br/> **Service plan name**: `Microsoft 365 Copilot for SharePoint` | - [Get started with SharePoint agents](https://support.microsoft.com/office/get-started-with-sharepoint-agents-69e2faf9-2c1e-4baa-8305-23e625021bcf) <br/>- [Authoring with Copilot in SharePoint: An overview](https://support.microsoft.com/topic/authoring-with-copilot-in-sharepoint-an-overview-a22514c9-7bc5-4c04-a599-455d573a1800) <br/>- [Copilot in SharePoint FAQ](https://support.microsoft.com/office/frequently-asked-questions-about-copilot-in-sharepoint-eb1b7668-3d98-4a93-98ef-f0c6dfc694f0) |
+| Copilot in Microsoft Teams <br/><br/> **Service plan name**: `Microsoft 365 Copilot in Microsoft Teams` | [Overview of AI in Microsoft Teams for IT admins](/microsoftteams/copilot-ai-agents-overview) <br/><br/> |
+| Copilot in Microsoft 365 apps <br/><br/> **Service plan name**: `Microsoft 365 Copilot in Productivity Apps` | [Copilot features in Microsoft 365 apps](microsoft-365-copilot-overview.md#copilot-features-in-microsoft-365-apps) |
+| Microsoft 365 Copilot Chat - work <br/><br/> **Service plan name**: `Microsoft Copilot with Graph-grounded chat` | - [Manage Microsoft 365 Copilot Chat](/copilot/manage) <br/>- [Which Copilot is right for me or my organization?](which-copilot-for-your-organization.md) |
+| Microsoft 365 Copilot Power Platform connectors <br/><br/> **Service plan name**: `Power Platform Connectors in Microsoft 365 Copilot` | - [Connectors overview](/connectors/overview) <br/>- [Use Power Platform connectors in Copilot Studio](/microsoft-copilot-studio/advanced-connectors) |
+
+## Common issues
+
+- The diagnostic tool and the Microsoft 365 admin center can become unsynchronized. For example, the admin center shows a service plan assigned to a user, but the diagnostic tool shows that the service plan isn't assigned.
+
+  This situation typically affects older user accounts with existing subscriptions and then new service plans are added to the subscription.
+
+  To resolve the synchronization issue:
+
+  1. In the [Microsoft 365 admin center](https://admin.microsoft.com), go to the affected user account and uncheck the associated service plans.
+  1. Save your changes.
+  1. Re-enable the service plan and save the changes.
+  1. Rerun the diagnostic tool and verify that the service plan information is successfully synced.
+
+- If the diagnostic output is missing a service plan (listed in [Step 2 - Review the Microsoft 365 Copilot service plan names](#step-2---review-the-microsoft-365-copilot-service-plan-names)), then review the [Microsoft 365 Copilot feature availability](/office365/servicedescriptions/office-365-platform-service-description/microsoft-365-copilot#feature-availability) list.
+
+  Then:
+
+  - Verify that the Copilot feature is included in your license.
+  - Assign the missing service plan to the user account.
+
+## Related articles
+
+- [Microsoft 365 Copilot feature availability and service description](/office365/servicedescriptions/office-365-platform-service-description/microsoft-365-copilot#feature-availability)
+- [Microsoft 365 Copilot overview](microsoft-365-copilot-overview.md)

microsoft-365/admin/activity-reports/message-consumption.md

@@ -31,7 +31,7 @@ The Message consumption report helps you manage metered consumption costs for Mi
 
 To learn more about meters, see [Meters for Microsoft 365 Copilot pay-as-you-go for IT admins](/copilot/microsoft-365/pay-as-you-go/meters).
 
-## How do I get to the message consumption report?  
+## How do I get to the Message consumption report?  
 
 1. In the admin center, go to **Reports** > **Usage**.
 1. Select **Microsoft 365 Copilot** to view the list of reports.
@@ -48,7 +48,7 @@ You can filter the report by different periods. The Message consumption report c
 :::image type="content" source="../../media/mc-hero-metric.png" alt-text="Screenshot showing the Message consumption report page in the Microsoft 365 admin center." lightbox="../../media/mc-hero-metric.png":::
 
 >[!NOTE]
-> During the preview stage, the report displays a maximum of 30 days of message consumption history. In addition, usage information from before May 3, 2025 won't be available in the report.  
+> During the preview, the report displays a maximum of 30 days of message consumption history. In addition, usage information from before May 3, 2025 won't be available in the report.  
 
 ### Messages consumed
 
@@ -60,7 +60,7 @@ The number of messages consumed depends on the design of the agent, how often en
 
 The **Alert** card is visible in the report when one or more users consumed more than 3,000 messages in the past 30 days.
 
-Select **View message consumption details** to see the user list and export it to CSV. If users have consumed 2000-3000 messages, a similar alert will appear.
+Select **View message consumption details** to see the user list and export it to CSV. If users have consumed 2000-3000 messages, a similar alert appears.
 
 :::image type="content" source="../../media/mc-alert.png" alt-text="Screenshot showing the alert box that informs admins about high message consumption." lightbox="../../media/mc-alert.png":::
 
@@ -79,21 +79,25 @@ You can switch between the **Cumulative view** and **Daily view**.
 
 **Cumulative view** shows you the total number of messages consumed over the selected time frame.  
 
-**Daily view** shows you the messages consumed on a daily basis over the selected time frame.  
+**Daily view** shows you the messages consumed on a daily basis over the selected time frame.
 
-#### User details
+## Message consumption details table
+
+You can view user details, agent details, and user & agent details in the Message consumption report.
+
+### User details
 
 :::image type="content" source="../../media/mc-user-details.png" alt-text="Screenshot showing a table for user details in the Message consumption report." lightbox="../../media/mc-user-details.png":::
 
 | Item                    | Description                                                                                      |
 |-------------------------|--------------------------------------------------------------------------------------------------|
 | Username                | The user's principal name.                                                                       |
 | Display name            | The full name of the user.                                                                       |
-| Past 7 days             | The number of messages consumed in the past 7 days including today. The total messages consumed over the past 7 days, including today. |
+| Past 7 days             | The number of messages consumed in the past seven days including today. The total messages consumed over the past seven days, including today. |
 | Past 30 days            | The number of messages consumed in the past 30 days including today. The total messages consumed over the past 30 days, including today. |
 | Last activity date (UTC)| The latest date the user had activity with a metered agent in Copilot chat.           |
 
-#### Agent details
+### Agent details
 
 :::image type="content" source="../../media/mc-agent-details.png" alt-text="Screenshot showing a table for agent details in the Message consumption report." lightbox="../../media/mc-agent-details.png":::
 
@@ -105,7 +109,7 @@ You can switch between the **Cumulative view** and **Daily view**.
 | Past 30 days            | The total messages consumed by users who used this agent over the past 30 days including today. |
 | Last activity date (UTC)| The date when the agent was last used by users in your org who do not have Microsoft 365 Copilot license. |
 
-#### User and agent details
+### User and agent details
 
 :::image type="content" source="../../media/mc-user-agent.png" alt-text="Screenshot showing the table for user and agent details in the Message consumption report." lightbox="../../media/mc-user-agent.png":::
 
@@ -123,10 +127,10 @@ You can switch between the **Cumulative view** and **Daily view**.
 
 ## FAQ
 
-## Will I see consumption in this report if I configured billing policy in Power platform admin center?  
+### Will I see consumption in this report if I configured billing policy in Power Platform admin center?  
 
 Yes. You can set up the pay-as-you-go billing policy in the Microsoft 365 admin center or Power Platform admin center. If pay-as-you-go is configured, and users without a Microsoft 365 Copilot license use metered agents in Copilot Chat, data will appear in the report.
 
-## What is “Last activity detected”?  
+### What is “Last activity detected”?  
 
-This is the date and timestamp of the most recent prompt or user activity that generated the messages consumed.
+**Last activity detected** is the date and timestamp of the most recent prompt or user activity that generated the messages consumed.

microsoft-365/admin/whats-new-in-preview.md

@@ -51,6 +51,22 @@ And if you'd like to know what's new with other Microsoft cloud services, check
 - [Microsoft 365 updates](/OfficeUpdates/)
 - [How to check Windows release health](/windows/deployment/update/check-release-health)
 
+## April 2025
+
+### Microsoft 365 Copilot network connectivity test
+
+A new addition to the Microsoft 365 network connectivity test tool enables users to run diagnostics specifically for Microsoft 365 Copilot. The tool helps users evaluate the network performance between their device and Microsoft 365 endpoints, specifically for Microsoft 365 Copilot. It runs a series of tests from the user’s location and generates a detailed report that can be shared with others or Microsoft support to help troubleshoot connectivity issues.
+
+The test includes:
+
+- **Latency** measures the time it takes for data to travel between the device and Microsoft 365 services
+- **Throughput** evaluates the data transfer rate
+- **Service reachability** checks whether required Microsoft 365 services are accessible
+
+Admins and users can go to [Microsoft 365 network connectivity test](https://connectivity.m365.cloud.microsoft/) to run the test.
+
+To learn more, see [Microsoft 365 network connectivity test tool](/microsoft-365//enterprise/office-365-network-mac-perf-onboarding-tool).
+
 ## March 2025
 
 ### Exchange Web Services usage report

microsoft-365/archive/archive-education-offering.md

@@ -46,13 +46,17 @@ If the storage report isn't available, then it’s possible that your tenant isn
 
 Microsoft 365 Archive charges you for storage.
 
-- **Storage consumption** is charged at a per-GB monthly rate. For SharePoint sites, this meter is charged only when archived storage in SharePoint plus active pooled storage exceeds the included or licensed allocated pooled storage capacity limit of the tenant. In other words, there's no additional storage cost for archived sites if the tenant hasn't consumed its already licensed storage quota. For unlicensed OneDrive accounts, this meter is charged for every OneDrive account that is archived. For more information on unlicensed OneDrive accounts, see [Manage unlicensed OneDrive user accounts.](/sharepoint/unlicensed-onedrive-accounts)  
+- **Storage consumption** is charged at a per-GB monthly rate. For SharePoint sites, this meter is charged only when archived storage in SharePoint plus active pooled storage exceeds the included or licensed allocated pooled storage capacity limit of the tenant. In other words, there's no additional storage cost for archived sites if the tenant hasn't consumed its already licensed storage quota. 
+
 - **Site reactivation** is free as of April 2025.  Reactivations will still take up to 24 hours to complete but have no fee.
 
 Monthly archive usage is calculated as the sum of the usage of all currently archived sites. Each site’s usage can be seen on the site itself or from the Active sites page in the SharePoint admin center. The size of an archived site, and therefore the storage for which it’s billed, changes only if the content in the site changes. For example, content naturally expiring in the recycle bin or a retention policy deleting content within the site directly from archive to the recycle bin.
 
 For more information on the pricing for Microsoft 365 Archive, see [Pay-as-you-go services and pricing for Microsoft Syntex.](../syntex/syntex-pay-as-you-go-services.md).
 
+> [!NOTE]
+> SharePoint storage is calculated in binary Gigabytes (GB), where 1 GB = 2<sup>30</sup> bytes.
+
 ## Billing scenarios
 
 Your charges for Microsoft 365 Archive depend on your tenant’s pooled storage quota. The following scenarios can help you compare charges based on excess storage: