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Add question about Conditional Access in account recovery #1905

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8 changes: 7 additions & 1 deletion docs/identity/authentication/self-service-account-recovery.yml
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Expand Up @@ -58,10 +58,16 @@ sections:
> To estimate costs and potential savings, use the cost savings calculator in account recovery in the Microsoft Entra admin center.
> Enter your current helpdesk costs, target user count, and the cost per verification from your chosen provider.
> The calculator compares your current spending with projected self-service recovery costs, so you can easily model savings for your scenario.
- question: |
Do my Conditional Access policies apply during the account recovery flow?
answer: |
> Yes. Conditional Access policies in your tenant can apply to the account recovery flow.
> If a policy blocks access or requires controls (for example, compliant device, trusted location, or multifactor authentication), the user’s recovery attempt might be interrupted or blocked.
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Copilot AI Feb 26, 2026

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Use a straight apostrophe for consistency with the rest of the file (this article uses ASCII apostrophes like "aren't").

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> If a policy blocks access or requires controls (for example, compliant device, trusted location, or multifactor authentication), the user’s recovery attempt might be interrupted or blocked.
> If a policy blocks access or requires controls (for example, compliant device, trusted location, or multifactor authentication), the user's recovery attempt might be interrupted or blocked.

Copilot uses AI. Check for mistakes.
> Review and test your Conditional Access policies with a small set of users before you roll out account recovery more broadly.

- name: Identity Verification Provider selection and usage
questions:
- question: |
Can I bring my own Identity verification provider and contract to Microsoft Entra ID account recovery?
answer: |
> Microsoft Entra ID account recovery only supports reviewed and approved providers through Microsoft Security Store.
> Microsoft Entra ID account recovery only supports reviewed and approved providers through Microsoft Security Store.