minor updates

Author: lucciz01

support/dynamics-365/customer-service/cases-or-incidents/icons-and-colors-not-displaying-in-case-views.md

@@ -5,7 +5,7 @@ ms.reviewer: agarwalneha
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 04/22/2025
+ms.date: 04/23/2025
 ms.custom: sap:Cases or Incidents, DFM
 ---
 # Icons and colors aren't displayed in Dynamics 365 case views
@@ -32,7 +32,7 @@ To restore the missing icons and colors in Dynamics 365 case views, follow these
 6. On the **Case** page, find and open the **Controls** section.
 7. Ensure that you're using the **Power Apps grid control** for the **Case** entity.
 8. Verify that the **Customizer Control** field is set to the following value:
-   
+
     **MscrmControls.CustomCellControl.CustomCellControl**
 
    If the field isn't set to the value, update it accordingly.

support/dynamics-365/customer-service/knowledge-management/knowledge-articles-not-supporting-multilingual-search.md

@@ -5,7 +5,7 @@ ms.reviewer: atrinassa
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 04/22/2025
+ms.date: 04/23/2025
 ms.custom: sap:Knowledge Management, DFM
 ---
 # Knowledge articles don't support multilingual search

support/dynamics-365/customer-service/omnichannel-for-customer-service/outbound-dialer-enhancements-not-displaying-all-phone-numbers.md

@@ -5,7 +5,7 @@ ms.reviewer: srubinstein
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 04/22/2025
+ms.date: 04/23/2025
 ms.custom: sap:Voice channel, DFM
 ---
 # Enhanced outbound dialer doesn't display all phone numbers

support/dynamics-365/customer-service/service-level-agreements/sla-migration-issues.md

@@ -4,7 +4,7 @@ description: Provides resolutions for issues that prevent you from migrating SLA
 ms.reviewer: sdas
 ms.author: ghoshsoham
 author: soham-msft
-ms.date: 04/22/2025
+ms.date: 04/23/2025
 ms.custom: sap:Service Level Agreements\Facing errors during SLA migration
 ---
 # Troubleshoot issues with SLA migration to Unified Interface
@@ -45,7 +45,7 @@ You should receive a warning email after a few minutes. You might find that the
 
 Manually update the dynamic expression to the `FormattedValue` option field.
 
-1. In the Customer Service admin center, go to **Service level agreements** under **Service Terms**.
+1. In the [Copilot Service admin center (previously known as Customer Service admin center)](/dynamics365/customer-service/implement/cs-admin-center), go to **Service level agreements** under **Service Terms**.
 2. Select and expand the migrated SLA from the grid.
 3. Select **SLA item** from the **SLA Items** grid and expand it. A Power Automate flow opens.
 4. Expand each step until the email template's message appears.
@@ -67,7 +67,7 @@ This issue occurs if the SLA migration code uses the **Status** field instead of
 
 To solve this issue, take the following steps:
 
-1. In the Customer Service admin center, go to **Service level agreements** under **Service Terms**.
+1. In the [Copilot Service admin center (previously known as Customer Service admin center)](/dynamics365/customer-service/implement/cs-admin-center), go to **Service level agreements** under **Service Terms**.
 2. Select and expand the migrated SLA from the grid.
 3. Select the SLA item from the **SLA Items** grid and expand it. A Power Automate flow opens.
 4. Expand each step until you reach the **Is Succeeded** step.
@@ -96,7 +96,7 @@ This issue occurs when a subject like "Hello,{Case Number(Case);Case Title(Case)
 
 To solve this issue, take the following steps:
 
-1. In the Customer Service admin center, go to **Service level agreements** under **Service Terms**.
+1. In the [Copilot Service admin center (previously known as Customer Service admin center)](/dynamics365/customer-service/implement/cs-admin-center), go to **Service level agreements** under **Service Terms**.
 2. Select and expand the migrated SLA from the grid.
 3. Select the SLA item from the **SLA Items** grid and expand it. A Power Automate flow opens.
 4. Expand each step until you reach the **Is Succeeded** step.
@@ -158,7 +158,7 @@ These issues might occur due to one or more of the following reasons:
 
 Follow these steps to troubleshoot and resolve the SLA migration issues:
 
-1. Navigate to **Settings** > **Service Management** > **SLAs** to review the list of migrated SLAs.
+1. In the [Copilot Service admin center (previously known as Customer Service admin center)](/dynamics365/customer-service/implement/cs-admin-center), navigate to **Service terms** > **SLAs** to review the list of migrated SLAs.
 
 2. Verify that all SLA items have been migrated successfully:
 

support/dynamics-365/customer-service/service-level-agreements/sla-timer-continues-when-closed-case-reopen.md

@@ -5,7 +5,7 @@ ms.reviewer: ghoshsoham
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 04/22/2025
+ms.date: 04/23/2025
 ms.custom: sap:Service Level Agreements, DFM
 ---
 # SLA timer continues instead of restarting when a closed case is reopened