Revise troubleshooting steps for PVRR submission issues

Updated the troubleshooting guide for submitting Prospective Vendor Registration Requests in Dynamics 365 Finance and Operations, including clearer resolution steps and improved descriptions.

Author: sumitgaur

support/dynamics-365/supply-chain/procurement/unable-to-submit-pvrr.md

@@ -1,48 +1,46 @@
 ---
 title: Unable to Submit Prospective Vendor Registration Request
-description: Describes a workaround for troubleshooting unable to submit Prospective Vendor Registration Request
+description: Provides steps to resolve issues when submitting a Prospective Vendor Registration Request (PVRR) in Dynamics 365 Finance and Operations.
 ms.reviewer: sugaur
 ms.date: 11/10/2025
 ms.custom: sap:Purchase order procurement and sourcing\Issues with purchase orders
 ---
 
-
 # Troubleshooting: Unable to Submit Prospective Vendor Registration Request
 
 ## Symptoms
-- Users are unable to submit a **Prospective Vendor Registration Request (PVRR)** in Dynamics 365 Finance and Operations.
-- The Vendor Registration Wizard fails to complete or does not progress as expected.
+- Users cannot submit a **Prospective Vendor Registration Request (PVRR)** in Dynamics 365 Finance and Operations.
+- The Vendor Registration Wizard does not complete or fails to progress.
 
 ## Possible Causes
-- The vendor already exists in the system, leading to duplication issues.
+- The vendor already exists in the system, causing duplication.
 - Missing vendor contact information in **Vendor collaboration > All contacts**.
 - Incorrect user provisioning steps.
 
-## Resolution Steps
+## Resolution
 
-### 1. If the Vendor Already Exists
-To resolve the issue of duplicate records:
+### 1. Vendor Already Exists
+To avoid duplicate records:
 
-1. Go to **Vendor collaboration > All contacts**.
-2. Locate the appropriate vendor contact.
-3. Click **Provision vendor user** to link the existing vendor to the system without creating a new PVRR.  
-   This will ensure no duplicate records are created.
+1. Navigate to **Vendor collaboration > All contacts**.
+2. Find the correct vendor contact.
+3. Select **Provision vendor user** to link the existing vendor without creating a new PVRR.
 
    ![Provision vendor user](https://github.com/user-attachments/assets/578d30d4-4c77-4a86-85d6-e639360dfd4f)
 
-### 2. If the Vendor Contact Does Not Exist
-If no vendor contact is found, follow these steps to recreate the user and vendor contact:
+### 2. Vendor Contact Does Not Exist
+If no vendor contact is found:
+
+1. Go to **System administration > Users** and delete the existing user record.
+2. Re-invite the vendor via **Procurement and Sourcing > Vendor collaboration requests > Prospective vendor request registration**.
+3. This process creates both the user and vendor contact.
 
-1. Go to **System administration > Users**, then delete the existing user record.
-2. Re-invite the vendor by navigating to **Procurement and Sourcing > Vendor collaboration requests > Prospective vendor request registration**.
-3. This will trigger the creation of both the user and vendor contact.
 
    ![Invite vendor](https://github.com/user-attachments/assets/f4239479-e861-4467-8317-2cb31777b112)  
    ![New vendor contact](https://github.com/user-attachments/assets/f7f2e07f-c017-47fb-a63a-9fc03d2cb0d3)
 
 ### 3. After Recreating the Vendor
-Once the vendor has been successfully recreated, follow your configured vendor request approval process, whether automatic or manual.
+Follow your configured vendor request approval process (automatic or manual).
 
-For additional guidance, refer to the official documentation:  
+For more details, see:  
 [Onboard Vendors - Supply Chain Management | Dynamics 365 | Microsoft Learn](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/vendor-onboarding)
-