Revise troubleshooting guide for PVRR submission issues

Updated the troubleshooting guide for submitting Prospective Vendor Registration Requests, including symptoms, causes, and resolution steps.

Author: sumitgaur

support/dynamics-365/supply-chain/procurement/unable-to-submit-pvrr.md

@@ -1,27 +1,48 @@
-# Troubleshooting Guide: Unable to Submit Prospective Vendor Registration Request
-
-## Symptom
-- User cannot submit a **Prospective Vendor Registration Request (PVRR)** in Dynamics 365 Finance and Operations.
-- Vendor registration wizard fails or does not proceed.
-
-## Cause
-- Vendor already exists in the system, causing duplication issues.
-- Vendor contact missing under **Vendor collaboration > All contacts**.
-- Incorrect user provisioning steps followed.
-
-## Resolution
-- **If Vendor Already Exists:**
-  1. Navigate to **Vendor collaboration > All contacts**.
-  2. Select the appropriate contact.
-  3. Click **Provision vendor user** to link the existing vendor without creating a duplicate PVRR.
-<img width="1117" height="520" alt="image" src="https://github.com/user-attachments/assets/578d30d4-4c77-4a86-85d6-e639360dfd4f" />
-
-- **If Vendor Contact Does NOT Exist:**
-  1. Go to **System administration > Users** and delete the existing user record.
-  2. Re-invite the vendor using **Procurement and Sourcing > Vendor collaboration requests > Prospective vendor request registration**.
-  3. This recreates the user and vendor contact.
-<img width="1237" height="573" alt="image" src="https://github.com/user-attachments/assets/f4239479-e861-4467-8317-2cb31777b112" />
-<img width="1597" height="506" alt="image" src="https://github.com/user-attachments/assets/f7f2e07f-c017-47fb-a63a-9fc03d2cb0d3" />
-
-- **Important:** After recreating, follow your configured vendor request approval process (auto/manual).
-- Refer to official documentation: [Onboard vendors - Supply Chain Management | Dynamics 365 | Microsoft Learn](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/vendor-onboarding).
+---
+title: Unable to Submit Prospective Vendor Registration Request
+description: Describes a workaround for troubleshooting unable to submit Prospective Vendor Registration Request
+ms.reviewer: sugaur
+ms.date: 11/10/2025
+ms.custom: sap:Purchase order procurement and sourcing\Issues with purchase orders
+---
+
+
+# Troubleshooting: Unable to Submit Prospective Vendor Registration Request
+
+## Symptoms
+- Users are unable to submit a **Prospective Vendor Registration Request (PVRR)** in Dynamics 365 Finance and Operations.
+- The Vendor Registration Wizard fails to complete or does not progress as expected.
+
+## Possible Causes
+- The vendor already exists in the system, leading to duplication issues.
+- Missing vendor contact information in **Vendor collaboration > All contacts**.
+- Incorrect user provisioning steps.
+
+## Resolution Steps
+
+### 1. If the Vendor Already Exists
+To resolve the issue of duplicate records:
+
+1. Go to **Vendor collaboration > All contacts**.
+2. Locate the appropriate vendor contact.
+3. Click **Provision vendor user** to link the existing vendor to the system without creating a new PVRR.  
+   This will ensure no duplicate records are created.
+
+   ![Provision vendor user](https://github.com/user-attachments/assets/578d30d4-4c77-4a86-85d6-e639360dfd4f)
+
+### 2. If the Vendor Contact Does Not Exist
+If no vendor contact is found, follow these steps to recreate the user and vendor contact:
+
+1. Go to **System administration > Users**, then delete the existing user record.
+2. Re-invite the vendor by navigating to **Procurement and Sourcing > Vendor collaboration requests > Prospective vendor request registration**.
+3. This will trigger the creation of both the user and vendor contact.
+
+   ![Invite vendor](https://github.com/user-attachments/assets/f4239479-e861-4467-8317-2cb31777b112)  
+   ![New vendor contact](https://github.com/user-attachments/assets/f7f2e07f-c017-47fb-a63a-9fc03d2cb0d3)
+
+### 3. After Recreating the Vendor
+Once the vendor has been successfully recreated, follow your configured vendor request approval process, whether automatic or manual.
+
+For additional guidance, refer to the official documentation:  
+[Onboard Vendors - Supply Chain Management | Dynamics 365 | Microsoft Learn](https://learn.microsoft.com/en-us/dynamics365/supply-chain/procurement/vendor-onboarding)
+