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Copy file name to clipboardExpand all lines: Exchange/ExchangeOnline/groups-and-distribution-lists/cannot-reply-all-with-microsoft-365-groups.md
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title: Can't use reply all with Microsoft 365 groups
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description: Discusses an error message returned by Exchange Online when you select Reply All to an email message that was sent to a Microsoft 365 group.
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title: Can't Use Reply All in Microsoft 365 Groups
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description: Discusses an error in Exchange Online when you select Reply All to an email message that was sent to a Microsoft 365 group.
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author: cloud-writer
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ms.author: meerak
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manager: dcscontentpm
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ms.date: 11/07/2025
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---
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# Can't use Reply All in email messages with Microsoft 365 groups
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# Can't use Reply All in email messages in Microsoft 365 groups
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Consider the following example. You're a member of a Microsoft 365 group. You receive an email message addressed to the group, to which you'd like to reply. You take these steps.
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Consider the following scenario:
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1. In Outlook on the web or new Outlook, from the navigation bar select **Groups**, and then select your group name from the list.
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- You're a member of a Microsoft 365 group.
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- You receive an email message that's addressed to the group, and you want to respond to the message.
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- You take the following actions:
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- In Outlook on the web or new Outlook, go to the navigation bar, select **Groups**, and then select your group name from the list.
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- Select the email message.
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- Select **Reply all**.
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- Enter your response, and then select **Send**.
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1. Select the email.
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In this scenario, you receive an error message that states that Exchange Online "Couldn't send this message."
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1. Select **Reply all**.
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1. Enter your message, and then select **Send**.
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You receive an error that states that Exchange Online "Couldn't send this message."
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If you select **More details**, you receive this information.
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If you select **More details**, you see the following information:
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> This message can't be sent because it no longer exists. It can only be discarded. Make sure you copy the contents of the message before you discard if you want to use them later.
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## Workaround
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Use**Reply** instead of **Reply All**.
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To work around this problem, use**Reply** instead of **Reply All**.
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