Found what I was missing

Author: KCCross

Exchange/ExchangeOnline/groups-and-distribution-lists/cannot-reply-all-with-microsoft-365-groups.md

@@ -1,5 +1,5 @@
 ---
-title: Can't select reply all to messages from Microsoft 365 groups
+title: Can't use reply all with Microsoft 365 groups
 description: Discusses an error message returned by Exchange Online when you select Reply All to an email message that was sent to a Microsoft 365 group.
 author: cloud-writer
 ms.author: meerak
@@ -13,20 +13,30 @@ ms.custom:
 ms.reviewer: batre, v-kccross
 appliesto: 
   - Exchange Online
-ms.date: 11/05/2025
+ms.date: 11/07/2025
 ---
 
-# Can't select Reply All in email messages with Microsoft 365 groups
+# Can't use Reply All in email messages with Microsoft 365 groups
 
-Consider the following example. You're a member of a Microsoft 365 group. You receive an email message addressed to the group. Using Outlook on the web or new Outlook, you select **Reply All** and then send the message. You receive an error that states that Exchange Online "Couldn't send this message."
+Consider the following example. You're a member of a Microsoft 365 group. You receive an email message addressed to the group, to which you'd like to reply. You take these steps.
+
+1. In Outlook on the web or new Outlook, from the navigation bar select **Groups**, and then select your group name from the list.
+
+1. Select the email.
+
+1. Select **Reply all**.
+
+1. Enter your message, and then select **Send**.
+
+You receive an error that states that Exchange Online "Couldn't send this message."
 
 If you select **More details**, you receive this information.
 
 > This message can't be sent because it no longer exists. It can only be discarded. Make sure you copy the contents of the message before you discard if you want to use them later.
 
 ## Workaround
 
-To respond to an email sent by a member of a Microsoft 365 group and have the email sent to the entire group, select **Reply** instead of **Reply All**.
+Use **Reply** instead of **Reply All**.
 
 ## Status