- If you
are connecting using a domain account (DOMAIN\user), connectivity problems to your domain controller
may be causing the session not to properly open.
Please work with your system administrator to examine connectivity logs
. If you are on an Microsoft Entra ID joined or Entra hybrid joined device, please try using a UPN ([email protected]) to see if this resolves the problem. You can find out if you can use a UPN by going to start > run and running `dsregcmd /status`. If under "Device State" you see "AzureAdJoined: YES", then try changing the user specified the connection to the form [email protected].
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