- If you are connecting using a domain account (DOMAIN\user), connectivity problems
to your domain controller may be causing the session not to properly open. Please work with your system administrator to examine connectivity logs. If you are on an Microsoft Entra ID joined or Entra hybrid joined device, please try using a UPN (
[email protected]) to see if this resolves the problem. You can find out if you can use a UPN by going to start > run and running
`dsregcmd /status`. If under "Device State" you see "AzureAdJoined: YES", then try changing the user specified the connection to the form
[email protected].
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