You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: support/power-platform/power-automate/desktop-flows/how-to-get-power-automate-desktop-installer-logs.md
+11-11Lines changed: 11 additions & 11 deletions
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -7,14 +7,18 @@ ms.custom: sap:Desktop flows\Working with Power Automate for desktop
7
7
---
8
8
# Power Automate for desktop logs
9
9
10
-
During the course of troubleshooting a problem with Power Automate for desktop with support, you may need to gather logs on the machine. These can be for a failed installation, for a problem running your desktop flows, or for a problem using Power Automate or the machine runtime application.
10
+
During the course of troubleshooting a problem with Power Automate for desktop, you may need to gather logs on the machine for support to analyze. These can be for a failed installation, for a problem running your desktop flows, or for a problem using Power Automate or the machine runtime application.
11
11
12
12
_Applies to:_ Power Automate
13
13
_Original KB number:_ 4555577
14
14
15
15
## Installer logs
16
16
17
-
For a failed installation, please gather installer logs. These logs can be found in the _%temp%_ folder of the user who performed the installation. You can find them by typing _%temp%_ in the address bar of File Explorer. The files of interest are:
17
+
The easiest way to get installer logs is to export them using the link provided at the end of a failed installation. When your installation fails and displays "There's a problem installing," click the "installation log files" link located under the **Troubleshooting tips** section.
18
+
19
+
:::image type="content" source="media/how-to-get-power-automate-desktop-installer-logs/installation-log-files.png" alt-text="Screenshot of the page that contains the installation log files link that you can use to export the installer logs.":::
20
+
21
+
If you need to get the installer files manually, they can be found _%temp%_ folder of the user who performed the installation. You can find them by typing _%temp%_ in the address bar of File Explorer. The files of interest are:
18
22
19
23
-_Power Automate for desktop\_*.log_
20
24
-_Power Automate for desktop\_\*\_\*\_MicrosoftFlowRPA.log_
@@ -23,21 +27,17 @@ The _Power Automate for desktop\_*.log_ file contains the general reason why the
23
27
24
28
:::image type="content" source="media/how-to-get-power-automate-desktop-installer-logs/power-automate-installer-logs.png" alt-text="Screenshot of the Power automate for desktop installer logs.":::
25
29
26
-
### How to export the Installer logs
27
-
28
-
If your installation encounters an error and displays the message "There's a problem installing," you can find more details by selecting the "installation log files" link located under the **Troubleshooting tips** section. This will allow you to export the installer logs.
29
-
30
-
:::image type="content" source="media/how-to-get-power-automate-desktop-installer-logs/installation-log-files.png" alt-text="Screenshot of the page that contains the installation log files link that you can use to export the installer logs.":::
31
-
32
30
## Runtime or issues using the applications
33
31
34
-
Logs used to diagnose problems for Power Automate or the Machine Runtime application can be found in _%programdata%\Microsoft\Power Automate\Logs_.
32
+
For issues with using Power Automate to create your flows, the Runtime Application to register or configure your machine, or during cloud runtime, you may need to gather on-premises logs.
33
+
34
+
The easiest way to do this is to use the Power Automate machine runtime application. If you have the application installed, you can [use it to export logs automatically](https://learn.microsoft.com/en-us/power-automate/desktop-flows/troubleshoot#collect-machine-logs).
35
+
36
+
If you need to gather on-premises logs manually, they can be found can be found in _%programdata%\Microsoft\Power Automate\Logs_.
35
37
36
38
> [!NOTE]
37
39
> You need administrator privileges to read or copy these files to another folder. After copying them to a different folder, non-administrator users can open them.
38
40
39
-
If you have installed the machine runtime application, you can [use it to export logs automatically](https://learn.microsoft.com/en-us/power-automate/desktop-flows/troubleshoot#collect-machine-logs).
40
-
41
41
## Event Viewer logs
42
42
43
43
These logs are helpful when a Windows service fails to start.
0 commit comments