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support/power-platform/power-automate/desktop-flows/how-to-get-power-automate-desktop-installer-logs.md

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# Power Automate for desktop logs
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During the course of troubleshooting a problem with Power Automate for desktop with support, you may need to gather logs on the machine. These can be for a failed installation, for a problem running your desktop flows, or for a problem using Power Automate or the machine runtime application.
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During the course of troubleshooting a problem with Power Automate for desktop, you may need to gather logs on the machine for support to analyze. These can be for a failed installation, for a problem running your desktop flows, or for a problem using Power Automate or the machine runtime application.
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_Applies to:_   Power Automate
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_Original KB number:_   4555577
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## Installer logs
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For a failed installation, please gather installer logs. These logs can be found in the _%temp%_ folder of the user who performed the installation. You can find them by typing _%temp%_ in the address bar of File Explorer. The files of interest are:
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The easiest way to get installer logs is to export them using the link provided at the end of a failed installation. When your installation fails and displays "There's a problem installing," click the "installation log files" link located under the **Troubleshooting tips** section.
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:::image type="content" source="media/how-to-get-power-automate-desktop-installer-logs/installation-log-files.png" alt-text="Screenshot of the page that contains the installation log files link that you can use to export the installer logs.":::
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If you need to get the installer files manually, they can be found _%temp%_ folder of the user who performed the installation. You can find them by typing _%temp%_ in the address bar of File Explorer. The files of interest are:
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- _Power Automate for desktop\_*.log_
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- _Power Automate for desktop\_\*\_\*\_MicrosoftFlowRPA.log_
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:::image type="content" source="media/how-to-get-power-automate-desktop-installer-logs/power-automate-installer-logs.png" alt-text="Screenshot of the Power automate for desktop installer logs.":::
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### How to export the Installer logs
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If your installation encounters an error and displays the message "There's a problem installing," you can find more details by selecting the "installation log files" link located under the **Troubleshooting tips** section. This will allow you to export the installer logs.
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:::image type="content" source="media/how-to-get-power-automate-desktop-installer-logs/installation-log-files.png" alt-text="Screenshot of the page that contains the installation log files link that you can use to export the installer logs.":::
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## Runtime or issues using the applications
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Logs used to diagnose problems for Power Automate or the Machine Runtime application can be found in _%programdata%\Microsoft\Power Automate\Logs_.
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For issues with using Power Automate to create your flows, the Runtime Application to register or configure your machine, or during cloud runtime, you may need to gather on-premises logs.
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The easiest way to do this is to use the Power Automate machine runtime application. If you have the application installed, you can [use it to export logs automatically](https://learn.microsoft.com/en-us/power-automate/desktop-flows/troubleshoot#collect-machine-logs).
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If you need to gather on-premises logs manually, they can be found can be found in _%programdata%\Microsoft\Power Automate\Logs_.
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> [!NOTE]
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> You need administrator privileges to read or copy these files to another folder. After copying them to a different folder, non-administrator users can open them.
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If you have installed the machine runtime application, you can [use it to export logs automatically](https://learn.microsoft.com/en-us/power-automate/desktop-flows/troubleshoot#collect-machine-logs).
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## Event Viewer logs
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These logs are helpful when a Windows service fails to start.

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