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Copy file name to clipboardExpand all lines: support/power-platform/power-automate/desktop-flows/how-to-get-power-automate-desktop-installer-logs.md
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title: Power Automate for desktop installation logs
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title: Power Automate for desktop logs
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description: Introduces the locations that contain Power Automate for desktop installation logs.
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ms.reviewer: quseleba, guco
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ms.date: 09/13/2024
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ms.custom: sap:Desktop flows\Working with Power Automate for desktop
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---
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# Power Automate for desktop installation logs
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# Power Automate for desktop logs
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If your Power Automate for desktop installation fails, you can use the logs described in this article to diagnose and resolve issues. If you need to contact [Microsoft Support](https://www.microsoft.com/power-platform/products/power-automate/support) for assistance with installation issues, collect the following logs in a .zip file and include them in the support request to expedite the investigation.
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During the course of troubleshooting a problem with Power Automate for desktop with support, you may need to gather logs on the machine. These can be for a failed installation, for a problem running your desktop flows, or for a problem using Power Automate or the machine runtime application.
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_Applies to:_ Power Automate
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_Original KB number:_ 4555577
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## Installer logs
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These logs can be found in the _%temp%_ folder of the user who performed the installation. You can find them by typing _%temp%_ in the address bar of File Explorer. The files of interest are:
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For a failed installation, please gather installer logs. These logs can be found in the _%temp%_ folder of the user who performed the installation. You can find them by typing _%temp%_ in the address bar of File Explorer. The files of interest are:
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-_Power Automate for desktop\_*.log_
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-_Power Automate for desktop\_\*\_\*\_MicrosoftFlowRPA.log_
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:::image type="content" source="media/how-to-get-power-automate-desktop-installer-logs/installation-log-files.png" alt-text="Screenshot of the page that contains the installation log files link that you can use to export the installer logs.":::
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## Program data logs
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## Runtime or issues using the applications
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These are logs of the components installed on your machine. You can find them by typing the path _%programdata%\Microsoft\Power Automate\Logs_ in the address bar of File Explorer.
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Logs used to diagnose problems for Power Automate or the Machine Runtime application can be found in _%programdata%\Microsoft\Power Automate\Logs_.
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> [!NOTE]
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> You need administrator privileges to read or copy these files to another folder. After copying them to a different folder, non-administrator users can open them.
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If you have installed the machine runtime application, you can [use it to export logs automatically](https://learn.microsoft.com/en-us/power-automate/desktop-flows/troubleshoot#collect-machine-logs).
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## Event Viewer logs
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These logs are helpful when a Windows service fails to start.
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4. To save the filtered log file, select **Save Filtered Log File As** and save it as an event file.
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:::image type="content" source="media/how-to-get-power-automate-desktop-installer-logs/power-automate-event-viewer-logs.png" alt-text="Screenshot of an example error logged in the Event Viewer.":::
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## More information
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[Troubleshoot installation issues in Power Automate for desktop](power-automate-desktop-installation-issues.md)
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