Merge pull request #7763 from MicrosoftDocs/lucciz01-improve-error-2147209462-logged-mailbox-record.md

AB#2731: Reorganize/move/improve articles - error-2147209462-logged-mailbox-record

Author: lucciz01

support/power-platform/dataverse/email-exchange-synchronization/error-2147209462-logged-mailbox-record.md

@@ -1,34 +1,40 @@
 ---
-title: Error 2147209462 logged in mailbox record
-description: This article provides a resolution for the problem that occurs when the corresponding Queue record in Dynamics 365 is owned by a team that does not have any security roles assigned.
+title: UnknownIncomingEmailIntegrationError 2147209462
+description: Solves an error that occurs when the corresponding Queue record in Dynamics 365 is owned by a team without security roles assigned.
 ms.reviewer: 
-ms.topic: troubleshooting
-ms.date: 11/19/2024
+ms.date: 12/20/2024
 ms.custom: sap:Email and Exchange Synchronization
 ---
-# Error code -2147209462 logged in Microsoft Dynamics 365 mailbox record
+# UnknownIncomingEmailIntegrationError -2147209462 appears in mailbox alerts in Microsoft Dynamics 365
 
-This article helps you resolve the problem that occurs when the corresponding Queue record in Microsoft Dynamics 365 is owned by a team that does not have any security roles assigned.
+This article helps you resolve an error that occurs when the corresponding Queue record in Microsoft Dynamics 365 is owned by a team that doesn't have any security roles assigned.
 
 _Applies to:_   Microsoft Dynamics 365  
 _Original KB number:_   4500778
 
 ## Symptoms
 
-The following alert is logged within the mailbox record for a Dynamics 365 mailbox:
+When [viewing the alerts section](/power-platform/admin/monitor-email-processing-errors#view-alerts) within a mailbox record in Dynamics 365, you see the following message:
 
-> An unknown error occurred while receiving email through the mailbox "Your mailbox is now connected to Dynamics 365". The owner of the associated email server profile [Mailbox Name] has been notified. The system will try to receive email again later.  
-**Email Server Error Code:** Exchange server returned UnknownIncomingEmailIntegrationError -2147209462 exception.
+> An unknown error occurred while receiving email through the mailbox "Your mailbox is now connected to Dynamics 365". The owner of the associated email server profile \<Mailbox Name\> has been notified. The system will try to receive email again later.  
+> **Email Server Error Code:** Exchange server returned UnknownIncomingEmailIntegrationError -2147209462 exception.
 
 ## Cause
 
-This error is logged if the corresponding Queue record in Dynamics 365 is owned by a team that does not have any security roles assigned.
+This error is logged if the corresponding Queue record in Dynamics 365 is owned by a team that doesn't have any security roles assigned.
 
 ## Resolution
 
+> [!NOTE]
+> To manage security roles and mailbox settings, you need to sign in to your Dynamics 365 organization as a user with the "System Administrator" role.
+
 To fix this issue, follow these steps:
 
-1. Within the mailbox record in Dynamics 365, click the value in the **Regarding** lookup to open the corresponding Queue record.
-2. Verify the **Owner** of this Queue record has a security role assigned.
-3. You can do this by clicking on the value in the **Owner** field to open the owner record.
-4. Click the **Manage Roles** button and assign a security role with sufficient access.
+1. In Dynamics 365, go to **Settings** > **Email Configuration** > **Mailboxes**.
+1. Select the mailbox record and select the value in the **Regarding** lookup to open the corresponding Queue record.
+1. Select the **Owner** field to verify the owner of this Queue record has a security role assigned.
+1. Select the **Manage Roles** button and assign a security role with sufficient access.
+
+## More information
+
+[Security roles and privileges in Power Platform](/power-platform/admin/security-roles-privileges)

support/power-platform/dataverse/toc.yml

@@ -46,8 +46,6 @@
       href: email-exchange-synchronization/email-message-cannot-be-sent.md
     - name: Email server location or incoming email port is incorrect
       href: email-exchange-synchronization/email-cannot-be-received-mailbox.md
-    - name: Error 2147209462 logged in mailbox record
-      href: email-exchange-synchronization/error-2147209462-logged-mailbox-record.md
     - name: Error code 8005E259
       href: email-exchange-synchronization/error-code-8005e259.md
     - name: Error code 8005E272
@@ -90,6 +88,9 @@
       href: email-exchange-synchronization/error-when-testing-enabling-mailbox.md
     - name: '"The SMTP address has no mailbox associated with it" error'
       href: email-exchange-synchronization/the-smtp-address-has-no-mailbox.md
+    - name: UnknownIncomingEmailIntegrationError -2147209462
+      href: email-exchange-synchronization/error-2147209462-logged-mailbox-record.md
+    - name: unknownincomingemailintegrationerror -2147220891
     - name: UnknownIncomingEmailIntegrationError -2147220891 or Crm.80040265.ISV
       href: email-exchange-synchronization/unknownincomingemailintegrationerror-2147220891.md
     - name: '"You cannot send email as the selected user" error'