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When viewing the alerts section within a mailbox record in Dynamics 365, you see one of the following messages:
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When [viewing the alerts section](/power-platform/admin/monitor-email-processing-errors#view-alerts) within a mailbox record in Dynamics 365, you see one of the following messages:
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-> "An unknown error occurred while receiving email through the mailbox "\<Mailbox Name>". The owner of the associated email server profile \<Profile Name> has been notified. The system will try to receive email again later.
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@@ -27,33 +26,33 @@ When viewing the alerts section within a mailbox record in Dynamics 365, you see
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## Cause
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Error code 80040265 and -2147220891 indicates an IsvAborted error.
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Error code 80040265 or -2147220891 indicates an IsvAborted error.
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If you see the first message listed in the [Symptoms](#symptoms) section, it's typically caused by a workflow or custom plugin that runs on the creation of an email record.
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If you see the first message listed in the [Symptoms](#symptoms) section, it's typically caused by a workflow or custom plugin that runs when an email record is created.
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If you see the second message listed in the [Symptoms](#symptoms) section, it's typically caused by a workflow or custom plugin that runs on the creation of an appointment, contact, or task record.
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If you see the second message listed in the [Symptoms](#symptoms) section, it's typically caused by a workflow or custom plugin that runs when an appointment, contact, or task record is created.
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## Resolution
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Check to see if you have any custom plugins or workflows that run synchronously on the creation of the record type mentioned in the error (ex. email, appointment, contact, or task). If a plugin or workflow is causing an error during the creation of the record, Server-Side Synchronization can't create the record successfully. The steps below can help you identify if there are any workflows or plugins in your organization that run during creation of an email. The same steps can be used for other entities like appointment if it's the record type that is failing to be created:
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Check if any custom plugins or workflows are running synchronously when creating the record type (email, appointment, contact, or task) mentioned in the error. If a plugin or workflow is causing an error during record creation, server-side synchronization can't create the record successfully. The following steps can help you identify if there are any workflows or plugins in your organization that run during the creation of an email. Use the same steps for other entities like appointments and tasks by replacing the Entity with the appropriate record type.
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### Workflow
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1.Within the Dynamics 365 web application, navigate to **Settings** and then select **Processes**.
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1.In the Dynamics 365 web application, navigate to **Settings**, and then select **Processes**.
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2. Change the view to **Activated Processes**.
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3. Sort on the **Primary Entity** column and look for any rows with **Email** as the primary entity and **Workflow** as the category.
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Instead, you can use the filtering options in the grid to filter on **Category = Workflow** and **Primary Entity = Email**
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Instead, you can use the filtering options in the grid to filter on **Category = Workflow** and **Primary Entity = Email**.
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4. Open each workflow you find that meets the criteria above (if any).
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5. If the **Start when** options have the **Record is created** option is selected, and the **Run this workflow in the background (recommended)** option isn't selected, this workflow could potentially be the cause.
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4. Open each workflow you find that meets the preceding criteria (if any).
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5. If the **Start when** options have the **Record is created** option selected, and the **Run this workflow in the background (recommended)** option isn't selected, this workflow might be the cause.
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6. Select the **Process Sessions** section on the left side of the page and look for any failures related to the email that wasn't created successfully.
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### Plugins
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### Plugin
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1.Within the Dynamics 365 web application, navigate to **Settings**,**Customizations**, and then select **Customize the System**.
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1.In the Dynamics 365 web application, navigate to **Settings** >**Customizations**, and then select **Customize the System**.
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2. Select **Sdk Message Processing Steps**.
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3. Sort on the **Primary Object Type Code (SdkMessage Filter)** column and look for any rows for the Email entity.
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4. If you find any rows and the Execution Mode is Synchronous, it could potentially be interfering with the creation of the email.
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3. Sort on the **Primary Object Type Code (SdkMessage Filter)** column and look for any rows for the **Email** entity.
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4. If the **Execution Mode** in those rows is set to **Synchronous**, it might interfere with the email creation.
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If the issue reproduces consistently and it's possible to temporarily disable the workflow or plugin as a test, it can allow you to determine if the workflow or plugin is the cause.
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If you're able to reproduce the issue consistently, you can try disabling the workflow or plugin temporarily to determine if the workflow or plugin is the cause of the problem.
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