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Update the-smtp-address-has-no-mailbox.md
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support/power-platform/dataverse/email-exchange-synchronization/the-smtp-address-has-no-mailbox.md

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@@ -20,11 +20,11 @@ When you select **Test Connection** on an email server profile record in Dynamic
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## Cause
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This error can occur if the **User Name** field in the email server profile record is populated using the `domain\username` format instead of the UPN format (for example: `contoso\user`).
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This error can occur if the **User Name** field in the email server profile record is populated using the `domain\username` format instead of the UPN format (for example, `contoso\user`).
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## Resolution
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To solve this issue, use the UPN format (for example: `[email protected]`) for the **User Name** field instead of the `domain\username` format in the **Credentials** section of the email server profile record.
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To solve this issue, use the UPN format (for example, `[email protected]`) for the **User Name** field instead of the `domain\username` format in the **Credentials** section of the email server profile record.
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If the user name is in the UPN format and you still receive this error, verify that the user has a mailbox and that the UPN value in the **User Name** field matches the email address for the user's mailbox in Exchange.
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