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support/power-platform/dataverse/email-exchange-synchronization/the-smtp-address-has-no-mailbox.md

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title: SMTP address has no mailbox associated with it error
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description: Solves an SMTP address error that occurs when you select Test Connection on an email server profile record in Dynamics 365.
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ms.reviewer:
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ms.date: 12/03/2024
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ms.date: 12/05/2024
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ms.custom: sap:Email and Exchange Synchronization
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---
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# "The SMTP address has no mailbox associated with it" error occurs in Microsoft Dynamics 365
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# "The SMTP address has no mailbox associated with it" error when selecting Test Connection
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This article provides a solution to an error that occurs when you select **Test Connection** on an email server profile record in Microsoft Dynamics 365.
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## Cause
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This error can occur if the **User Name** field in the email server profile record is populated using the `domain\username` format instead of the UPN format (Example: `contoso\user`).
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This error can occur if the **User Name** field in the email server profile record is populated using the `domain\username` format instead of the UPN format (for example: `contoso\user`).
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## Resolution
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To solve this issue, use the UPN format (Example: `[email protected]`) for the **User Name** field instead of the `domain\username` format in the **Credentials** section of the email server profile record.
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To solve this issue, use the UPN format (for example: `[email protected]`) for the **User Name** field instead of the `domain\username` format in the **Credentials** section of the email server profile record.
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If the user name is in the UPN format and you still receive this error, verify that the user has a mailbox and that the UPN value in the **User Name** field matches the email address for the user's mailbox in Exchange.
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support/power-platform/dataverse/toc.yml

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href: email-exchange-synchronization/the-account-does-not-have-permission-to-impersonate-the-requested-user-error.md
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- name: The mailbox location could not be determined
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href: email-exchange-synchronization/error-when-testing-enabling-mailbox.md
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- name: The SMTP address has no mailbox associated with it
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- name: '"The SMTP address has no mailbox associated with it" error'
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href: email-exchange-synchronization/the-smtp-address-has-no-mailbox.md
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- name: unknownincomingemailintegrationerror -2147220891
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href: email-exchange-synchronization/unknownincomingemailintegrationerror-2147220891.md

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