Merge pull request #9294 from cwhitley-MSFT/kmode-exception-not-handled

AB#6560: Kmode exception not handled

Author: AmandaAZ

support/azure/virtual-machines/windows/kernel-mode-exception-not-handled.md

@@ -0,0 +1,31 @@
+---
+title: Bug Check 0x0000001E - KMODE_EXCEPTION_NOT_HANDLED
+description: Describes an issue where an Azure virtual machine (VM) experiences the KMODE_EXCEPTION_NOT_HANDLED bug check (0x0000001E).
+ms.date: 07/14/2025
+ms.reviewer: cwhitley
+ms.service: azure-virtual-machines
+ms.collection: windows
+ms.custom: sap:My VM is not booting
+---
+
+# Azure Windows VM displays bug check 0x0000001E - KMODE_EXCEPTION_NOT_HANDLED
+
+**Applies to:** :heavy_check_mark: Windows VMs
+
+This article helps you resolve an issue where a Microsoft Azure virtual machine (VM) experiences the **KMODE_EXCEPTION_NOT_HANDLED** bug check with the stop code 0x0000001E.
+
+## Symptoms
+
+When you use [Boot diagnostics](./boot-diagnostics.md) to view the screenshot of a VM, the Windows operating system (OS) displays the **KMODE_EXCEPTION_NOT_HANDLED** bug check (0x0000001E).
+
+:::image type="content" source="media/kernel-mode-exception-not-handled/kernel-mode-exception-not-handled-screen.png" alt-text="Screenshot of Windows operating system bug check KMODE_EXCEPTION_NOT_HANDLED (0x0000001E).":::
+
+## Cause
+
+This indicates that a kernel-mode program generated an exception that the error handler didn't catch. To interpret it, you must identify which exception was generated with a memory dump.
+
+## Collect a memory dump for troubleshooting
+
+If you experience this issue, [collect an OS memory dump file](./collect-os-memory-dump-file.md) and then [create a support request](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview?DMC=troubleshoot) for Azure support to troubleshoot and diagnose the issue.
+
+[!INCLUDE [Azure Help Support](../../../includes/azure-help-support.md)]

support/azure/virtual-machines/windows/media/kernel-mode-exception-not-handled/kernel-mode-exception-not-handled-screen.png

@@ -344,6 +344,8 @@
       href: bad-pool-header.md
     - name: Bug check 0x0000001A - MEMORY_MANAGEMENT
       href: bug-check-memory-management.md
+    - name: Bug check 0x0000001E - KMODE_EXCEPTION_NOT_HANDLED
+      href: kernel-mode-exception-not-handled.md
     - name: Troubleshoot Windows VM OS with missing boot manager
       href: os-bootmgr-missing.md
     - name: OS isn't found
@@ -358,6 +360,7 @@
       href: azure-vm-cannot-rdp-driver-irql-not-less-equal.md
     - name: Azure VM cannot RDP - working on features
       href: azure-vm-cannot-rdp-working-features.md
+    
 
 - name: Cannot start or stop my VM
   items: