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support/azure/virtual-machines/windows/kernel-mode-exception-not-handled.md

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title: Bug Check 0x0000001E - KMODE_EXCEPTION_NOT_HANDLED
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description: Describes an issue where an Azure virtual machine (VM) experiences the KMODE_EXCEPTION_NOT_HANDLED bug check (0x0000001E).
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ms.date: 07/10/2025
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ms.date: 07/14/2025
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ms.reviewer: cwhitley
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ms.service: azure-virtual-machines
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ms.collection: windows
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## Cause
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This indicates that a kernel-mode program generated an exception which the error handler did not catch. To interpret it, you must identify which exception was generated with a memory dump.
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This indicates that a kernel-mode program generated an exception that the error handler didn't catch. To interpret it, you must identify which exception was generated with a memory dump.
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## Collect a memory dump for troubleshooting
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support/azure/virtual-machines/windows/toc.yml

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href: bad-pool-header.md
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- name: Bug check 0x0000001A - MEMORY_MANAGEMENT
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href: bug-check-memory-management.md
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- name: Bug check 0x0000001E - KMODE_EXCEPTION_NOT_HANDLED
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href: kernel-mode-exception-not-handled.md
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- name: Troubleshoot Windows VM OS with missing boot manager
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href: os-bootmgr-missing.md
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- name: OS isn't found
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href: azure-vm-cannot-rdp-driver-irql-not-less-equal.md
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- name: Azure VM cannot RDP - working on features
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href: azure-vm-cannot-rdp-working-features.md
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- name: Bug Check 0x0000001E - KMODE_EXCEPTION_NOT_HANDLED
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href: kernel-mode-exception-not-handled.md
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- name: Cannot start or stop my VM
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