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support/power-platform/dataverse/email-exchange-synchronization/mailbox-fails-tested-enabled.md

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title: Mailbox set up with Gmail fails to be tested and enabled
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description: This article provides a resolution for the problem that occurs when a Dynamics 365 mailbox is configured to use server-side synchronization with Gmail.
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ms.reviewer:
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ms.date: 12/25/2024
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ms.date: 01/02/2025
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ms.custom: sap:Email and Exchange Synchronization
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# Troubleshooting server-side synchronization with Gmail
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## Symptoms
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When a Dynamics 365 mailbox is configured to use [server-side synchronization](/power-platform/admin/server-side-synchronization) with Gmail, the mailbox might fail to be [tested and enabled](/power-platform/admin/connect-exchange-online#test-the-configuration-of-mailboxes) successfully or incoming emails aren't received in Dynamics 365.
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When you try to [test and enable](/power-platform/admin/connect-exchange-online#test-the-configuration-of-mailboxes) a mailbox that's configured to use [server-side synchronization with Gmail](/power-platform/admin/connect-gmail-oauth2), the test might fail, or the incoming emails might not be received in Dynamics 365.
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## Cause 1:Incorrect port configuration
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