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support/power-platform/dataverse/email-exchange-synchronization/mailbox-fails-tested-enabled.md

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title: Mailbox set up with Gmail fails to be tested and enabled
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description: This article provides a resolution for the problem that occurs when a Dynamics 365 mailbox is configured to use server-side synchronization with Gmail.
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ms.reviewer:
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ms.date: 12/11/2024
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ms.date: 12/25/2024
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ms.custom: sap:Email and Exchange Synchronization
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---
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# Troubleshooting server-side synchronization with Gmail
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## Cause 2: Absence of "recent mode"
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If the mailbox is tested and enabled successfully but emails aren't received in Dynamics 365, it could be because "recent mode" isn't being used.
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If the mailbox is tested and enabled successfully but emails aren't received in Dynamics 365, it might be because "recent mode" isn't used.
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Update the Gmail email address within Dynamics 365 by including `recent:` at the beginning of the address. For example, change `[email protected]` to `recent:[email protected]`. For more information, see [Emails aren't downloading correctly](https://support.google.com/mail/answer/7104828#zippy=%2Cemails-arent-downloading-correctly).
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