edit

Author: v-albemi

support/azure/partner-solutions/dynatrace/free-trial-errors.md

@@ -1,63 +1,39 @@
 ---
-title: Dynatrace free trial errors and limitations in Azure
-description: "Resolve errors and limitations when creating or managing Dynatrace free trial resources in Azure."
-author: v-albemi
-ms.author: v-albemi
-ms.service: Dynatrace integration
+title: Dynatrace Free Trial Limitations on Azure
+description: Understand the limitations of Dynatrace free trial resources on Azure.
+author:  
+ms.author: jarrettr 
+ms.service: partner-services 
 ms.topic: troubleshooting-problem-resolution
 ms.date: 09/23/2025
-
-customer intent: As a {role}, I want {what} so that {why}.
+ai-usage: ai-assisted
+# customer intent: As an Azure administrator or user, I want to understand the limitations of using a Dynatrace free trial on Azure so that I can work around them and/or prepare for resource deletions.
 
 ---
 
-# Dynatrace free trial errors and limitations in Azure
-
-This article helps you resolve common errors and limitations encountered when creating or managing Dynatrace free trial resources in Azure, including resource creation limits and resource deletion after trial expiry.
-
-## Prerequisites
-
-- Access to the Azure portal and the Dynatrace integration blade.
-- Access to the Dynatrace account used for the free trial.
-- Contact information for Dynatrace sales (if requesting a trial extension).
+# Free trial limitations
 
+This article helps you understand limitations that you might encounter when creating or managing Dynatrace free trial resources on Azure, including resource creation limits and resource deletion after trial expiration.
+ 
 ## Symptoms
 
-- Error when attempting to create another Dynatrace free trial resource: "Unable to create another free trial resource on Azure".
-- Dynatrace free trial resource is missing or deleted after the trial period ends.
+- You get an error when attempting to create another Dynatrace free trial resource.
+- The Dynatrace free trial resource is missing or deleted after the trial period ends.
 
 ## Cause
 
-- During free trials, Dynatrace accounts can only have one environment. You can only create one Dynatrace resource during the trial period.
-- With the free trial plan, your Dynatrace resource on Azure will be deleted automatically after the trial expires.
+- You can only create one Dynatrace resource during the trial period.
+- With the free trial plan, your Dynatrace resource on Azure will be deleted automatically after the trial expires, unless you request an extension.
 
 ## Solution 1: Unable to create another free trial resource
 
-1. Confirm you are using a Dynatrace free trial account.
-2. Only one environment/resource can be created during the trial period. You cannot create additional resources until you upgrade to a paid plan or the trial expires.
-3. If you need additional environments, upgrade to a paid Dynatrace plan or wait until the trial expires and start a new trial (if eligible).
-
-## Solution 2: Dynatrace free trial resource is deleted
-
-1. Free trial resources are deleted automatically after the trial period ends.
-2. If you require more time, [contact Dynatrace sales](mailto:[email protected]) to request a trial extension or discuss upgrade options.
-3. If you upgrade to a paid plan before expiry, your resource will not be deleted.
-
-## Verify
-
-- After following the steps above, confirm your Dynatrace resource status in the Azure portal and Dynatrace UI.
-- If you contact Dynatrace sales, verify receipt of extension confirmation or upgrade instructions.
+Only one environment/resource can be created during the trial period. If you need additional environments, upgrade to a paid Dynatrace plan or wait until the trial expires and start a new trial (if eligible).
 
-## Advanced troubleshooting and data collection
+## Solution 2: Prepare for automatic free trial resource deletion
 
-- Collect the following information if you need to escalate to Dynatrace or Azure support:
-  - Azure subscription ID and resource group
-  - Dynatrace account email and environment ID
-  - Timestamps of resource creation and deletion attempts
-  - Error messages or portal screenshots
+Be aware that free trial resources are deleted automatically after the trial period ends. If you require more time, [contact Dynatrace sales](mailto:[email protected]) to request a trial extension or discuss upgrade options.
 
 ## Related content
 
-- [Dynatrace free trial documentation](https://www.dynatrace.com/support/help/get-started/your-dynatrace-free-trial/)
-- [Dynatrace Azure integration documentation](https://learn.microsoft.com/azure/marketplace/dynatrace-azure-integration)
+- [Dynatrace free trial documentation](https://www.dynatrace.com/trial/resources/)
 - [Contact Dynatrace sales](mailto:[email protected])