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Author: v-albemi

support/azure/partner-solutions/dynatrace/free-trial-errors.md

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+---
+title: Dynatrace free trial errors and limitations in Azure
+description: "Resolve errors and limitations when creating or managing Dynatrace free trial resources in Azure."
+author: v-albemi
+ms.author: v-albemi
+ms.service: Dynatrace integration
+ms.topic: troubleshooting-problem-resolution
+ms.date: 09/23/2025
+
+customer intent: As a {role}, I want {what} so that {why}.
+
+---
+
+# Dynatrace free trial errors and limitations in Azure
+
+This article helps you resolve common errors and limitations encountered when creating or managing Dynatrace free trial resources in Azure, including resource creation limits and resource deletion after trial expiry.
+
+## Prerequisites
+
+- Access to the Azure portal and the Dynatrace integration blade.
+- Access to the Dynatrace account used for the free trial.
+- Contact information for Dynatrace sales (if requesting a trial extension).
+
+## Symptoms
+
+- Error when attempting to create another Dynatrace free trial resource: "Unable to create another free trial resource on Azure".
+- Dynatrace free trial resource is missing or deleted after the trial period ends.
+
+## Cause
+
+- During free trials, Dynatrace accounts can only have one environment. You can only create one Dynatrace resource during the trial period.
+- With the free trial plan, your Dynatrace resource on Azure will be deleted automatically after the trial expires.
+
+## Solution 1: Unable to create another free trial resource
+
+1. Confirm you are using a Dynatrace free trial account.
+2. Only one environment/resource can be created during the trial period. You cannot create additional resources until you upgrade to a paid plan or the trial expires.
+3. If you need additional environments, upgrade to a paid Dynatrace plan or wait until the trial expires and start a new trial (if eligible).
+
+## Solution 2: Dynatrace free trial resource is deleted
+
+1. Free trial resources are deleted automatically after the trial period ends.
+2. If you require more time, [contact Dynatrace sales](mailto:[email protected]) to request a trial extension or discuss upgrade options.
+3. If you upgrade to a paid plan before expiry, your resource will not be deleted.
+
+## Verify
+
+- After following the steps above, confirm your Dynatrace resource status in the Azure portal and Dynatrace UI.
+- If you contact Dynatrace sales, verify receipt of extension confirmation or upgrade instructions.
+
+## Advanced troubleshooting and data collection
+
+- Collect the following information if you need to escalate to Dynatrace or Azure support:
+  - Azure subscription ID and resource group
+  - Dynatrace account email and environment ID
+  - Timestamps of resource creation and deletion attempts
+  - Error messages or portal screenshots
+
+## Related content
+
+- [Dynatrace free trial documentation](https://www.dynatrace.com/support/help/get-started/your-dynatrace-free-trial/)
+- [Dynatrace Azure integration documentation](https://learn.microsoft.com/azure/marketplace/dynatrace-azure-integration)
+- [Contact Dynatrace sales](mailto:[email protected])