updates

Author: lucciz01

support/dynamics-365/customer-service/omnichannel-for-customer-service/active-conversation-form-not-showing-as-configured.md

@@ -33,3 +33,5 @@ To ensure the **Active Conversation** form displays as configured,
 4. Save the changes.
 5. Perform a hard refresh twice by pressing <kbd>CTRL</kbd>+<kbd>F5</kbd>.
 6. Test the scenario again to confirm the resolution.
+
+For more information, see [Active Conversation form](/dynamics365/customer-service/administer/add-customer-summary-settings).

support/power-platform/dataverse/toc.yml

@@ -161,7 +161,7 @@
     - name: '"You cannot send email as the selected user" error'
       href: email-exchange-synchronization/cannot-send-email-as-another-user.md
 - name: Importing and exporting data
-  item:
+  items:
     - name: Data export option isn't available in Azure Application Insights
       href: import-export-data/data-export-option-not-available-in-application-insights.md
 - name: Plug-in execution