some updates

lucciz01 · web-flow · commit 0062a45a14c0 · 2025-03-24T10:35:36.000+08:00
diff --git a/support/dynamics-365/customer-service/cases-or-incidents/sentiment-analysis-not-reflecting-positive-sentiment-or-capitalization.md b/support/dynamics-365/customer-service/cases-or-incidents/sentiment-analysis-not-reflecting-positive-sentiment-or-capitalization.md
@@ -3,9 +3,9 @@ title: Sentiment Analysis Not Reflecting Positive Sentiment or Capitalization
 description: Solves an issue where sentiment analysis not reflecting positive sentiment or capitalization when expressing gratitude in Microsoft Dynamics 365 Customer Service.
 author: Yerragovula
 ms.author: srreddy
-ms.date: 03/20/2025
+ms.date: 03/24/2025
 ai-usage: ai-assisted
-ms.custom: sap:Dynamics 365 Customer Service\Cases or Incidents
+ms.custom: sap:Cases or Incidents, DFM
 ---
 # Sentiment analysis not reflecting positive sentiment or capitalization
 
diff --git a/support/dynamics-365/customer-service/omnichannel-for-customer-service/active-conversation-form-not-showing-as-configured.md b/support/dynamics-365/customer-service/omnichannel-for-customer-service/active-conversation-form-not-showing-as-configured.md
@@ -4,8 +4,8 @@ description: Solves the problems such as repeated sections, incorrect content, m
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/20/2025
-ms.custom: sap:Dynamics 365 Contact Center\Customer summary and Closed conversation form
+ms.date: 03/24/2025
+ms.custom: sap:Customer summary and Closed conversation form, DFM
 ---
 # The Active Conversation form doesn't display as configured
 
diff --git a/support/dynamics-365/customer-service/omnichannel-for-customer-service/conversations-not-closing-automatically.md b/support/dynamics-365/customer-service/omnichannel-for-customer-service/conversations-not-closing-automatically.md
@@ -4,8 +4,8 @@ description: Solves an issue where conversations aren't automatically closed aft
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/20/2025
-ms.custom: sap:Dynamics 365 Contact Center\Customer summary and Closed conversation form
+ms.date: 03/24/2025
+ms.custom: sap:Customer summary and Closed conversation form, DFM
 ---
 # Conversations aren't closed automatically after the configured wrap-up time
 
diff --git a/support/dynamics-365/customer-service/omnichannel-for-customer-service/conversations-still-active-after-closing-browser.md b/support/dynamics-365/customer-service/omnichannel-for-customer-service/conversations-still-active-after-closing-browser.md
@@ -4,8 +4,8 @@ description: Solves an issue encountered in Dynamics 365 Customer Service or Dyn
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/20/2025
-ms.custom: sap:Dynamics 365 Contact Center\Customer summary and Closed conversation form
+ms.date: 03/24/2025
+ms.custom: sap:Customer summary and Closed conversation form, DFM
 ---
 # Conversations remain active after an agent closes the browser in Dynamics 365 Customer Service
 
diff --git a/support/dynamics-365/customer-service/omnichannel-for-customer-service/custom-channel-conversations-not-show-in-inbox.md b/support/dynamics-365/customer-service/omnichannel-for-customer-service/custom-channel-conversations-not-show-in-inbox.md
@@ -4,8 +4,8 @@ description: Solves an issue where conversations from a custom channel don't app
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/20/2025
-ms.custom: sap:Dynamics 365 Contact Center\Custom Channel
+ms.date: 03/24/2025
+ms.custom: sap:Custom Channel, DFM
 ---
 # Conversations from custom channel not appearing in Inbox
 
diff --git a/support/dynamics-365/customer-service/omnichannel-for-customer-service/email-field-validation-in-pre-conversation-survey-not-working.md b/support/dynamics-365/customer-service/omnichannel-for-customer-service/email-field-validation-in-pre-conversation-survey-not-working.md
@@ -4,8 +4,8 @@ description: Solves an issue where the email field in the Pre-conversation surve
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/20/2025
-ms.custom: sap:Dynamics 365 Contact Center\Live Chat Widget (LCW)
+ms.date: 03/24/2025
+ms.custom: sap:Live Chat Widget (LCW), DFM
 ---
 # Email field validation in a Pre-conversation survey doesn't work as expected
 
@@ -24,7 +24,3 @@ The default live chat widget doesn't include built-in functionality to validate
 To solve this issue, create a custom live chat widget that supports email validation. Follow the guidance in [Develop a custom live chat widget](/dynamics365/customer-service/develop/develop-live-chat-widget).
 
 Alternatively, you can configure a Copilot bot with an "identification" topic to handle email collection and validation. For more information, see [Create and edit topics in Copilot Studio](/microsoft-copilot-studio/authoring-create-edit-topics?tabs=webApp).
-
-## More information
-
-For future enhancements, you can submit requests through the [Dynamics 365 Ideas portal](https://experience.dynamics.com/ideas/), where similar requests from other users are already being tracked. This feedback helps Microsoft prioritize feature improvements.
diff --git a/support/dynamics-365/customer-service/omnichannel-for-customer-service/notifications-for-incoming-messages-during-active-sessions.md b/support/dynamics-365/customer-service/omnichannel-for-customer-service/notifications-for-incoming-messages-during-active-sessions.md
@@ -4,8 +4,8 @@ description: Solves an issue where notifications for incoming messages during ac
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/20/2025
-ms.custom: sap:Dynamics 365 Contact Center\Voice channel
+ms.date: 03/24/2025
+ms.custom: sap:Voice channel, DFM
 ---
 # Notifications for incoming messages during active sessions not functioning
 
diff --git a/support/dynamics-365/customer-service/omnichannel-for-customer-service/preconversation-survey-mobile-number-field-restriction.md b/support/dynamics-365/customer-service/omnichannel-for-customer-service/preconversation-survey-mobile-number-field-restriction.md
@@ -4,8 +4,8 @@ description: Provides information about the behavior of the mobile number field
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/20/2025
-ms.custom: sap:Dynamics 365 Contact Center\Chat Channel
+ms.date: 03/24/2025
+ms.custom: sap:Chat Channel, DFM
 ---
 # Pre-conversation survey mobile number field currently allows alphanumeric input
 
diff --git a/support/dynamics-365/customer-service/toc.yml b/support/dynamics-365/customer-service/toc.yml
@@ -4,18 +4,6 @@
   items:
     - name: Sentiment analysis not reflecting positive sentiment or capitalization
       href: cases-or-incidents/sentiment-analysis-not-reflecting-positive-sentiment-or-capitalization.md 
-- name: Custom Channel
-  items:  
-    - name: Conversations from custom channel not appearing in Inbox
-      href: custom-channel/custom-channel-conversations-not-show-in-inbox.md
-- name: Customer summary and Closed conversation form
-  items:  
-    - name: Conversations aren't closed automatically after the configured wrap-up time
-      href: customer-summary-and-closed-conversation-form/conversations-not-closing-automatically.md
-    - name: Conversations remain active after an agent closes the browser
-      href: customer-summary-and-closed-conversation-form/conversations-still-active-after-closing-browser.md
-    - name: The Active Conversation form doesn't display as configured
-      href: customer-summary-and-closed-conversation-form/active-conversation-form-not-showing-as-configured.md  
 - name: Customer Service Insights
   items:
     - name: Troubleshoot issues using Solution Health Hub
@@ -148,6 +136,22 @@
       items:
         - name: Can't deploy a custom Agent script solution
           href: omnichannel-for-customer-service/custom-agentscript-solution.md
+    - name: Chat Channel
+      items:
+        - name: Preconversation survey mobile number field restriction
+          href: omnichannel-for-customer-service/preconversation-survey-mobile-number-field-restriction.md
+    - name: Custom Channel
+      items:
+        - name: Conversations from custom channel not appearing in Inbox
+          href: omnichannel-for-customer-service/custom-channel-conversations-not-show-in-inbox.md
+    - name: Customer summary and Closed conversation form
+      items:  
+        - name: Conversations aren't closed automatically after the configured wrap-up time
+          href: omnichannel-for-customer-service/conversations-not-closing-automatically.md
+        - name: Conversations remain active after an agent closes the browser
+          href: omnichannel-for-customer-service/conversations-still-active-after-closing-browser.md
+        - name: The Active Conversation form doesn't display as configured
+          href: omnichannel-for-customer-service/active-conversation-form-not-showing-as-configured.md  
     - name: Conversation control
       items:
         - name: Conversation is stuck in a wrap-up state
@@ -162,8 +166,6 @@
           href: omnichannel-for-customer-service/new-chat-not-initiated-portal.md
         - name: Error when creating a chat widget or social channel
           href: omnichannel-for-customer-service/error-create-chat-widget-social-channel.md
-        - name: Preconversation survey mobile number field restriction
-          href: omnichannel-for-customer-service/preconversation-survey-mobile-number-field-restriction.md
     - name: Live Chat Widget (LCW)
       items:
         - name: Chat widget icon doesn't load on portal
diff --git a/support/power-platform/dataverse/import-export-data/data-export-option-not-available-in-application-insights.md b/support/power-platform/dataverse/import-export-data/data-export-option-not-available-in-application-insights.md
@@ -4,8 +4,8 @@ description: Solves an issue where you can't find the data export option while s
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 03/20/2025
-ms.custom: sap:Microsoft Dataverse\Importing and exporting data
+ms.date: 03/24/2025
+ms.custom: sap:Importing and exporting data, DFM
 ---
 # Data export option isn't available in Azure Application Insights
 
diff --git a/support/power-platform/dataverse/toc.yml b/support/power-platform/dataverse/toc.yml
@@ -163,7 +163,7 @@
 - name: Importing and exporting data
   item:
     - name: Data export option isn't available in Azure Application Insights
-      href: importing-and-exporting-data/data-export-option-not-available-in-application-insights.md
+      href: import-export-data/data-export-option-not-available-in-application-insights.md
 - name: Plug-in execution
   items:
     - name: Dataverse plug-ins
