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1 | | ---- |
2 | | -title: SSSAdminProd Appears as Owner or Modifier of Records |
3 | | -
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4 | | -description: Resolves an issue where the # SSSAdminProd system account appears as the owner or Modified By user of records in Microsoft Dynamics 365 Customer Service. |
5 | | -
|
6 | | -description: Resolves an issue where the # SSSAdminProd system account appears as the owner or Modified By user of records in Microsoft Dynamics 365 Customer Service. |
7 | | - |
8 | | -ms.reviewer: ghoshsoham |
9 | | -author: Yerragovula |
10 | | -ms.date: 04/17/2025 |
11 | | -
|
12 | | -ai-usage: ai-assisted |
13 | | -ms.date: 04/17/2025 |
14 | | - |
15 | | -ms.custom: sap:Automatic Record Creation (ARC), DFM |
16 | | ---- |
17 | | -# Undesired ownership of records caused by "# SSSAdminProd" |
18 | | -## Symptoms |
19 | | -This article addresses an issue where the "# SSSAdminProd" system account appears as the **Owner** or **Modified By** user of records in Dynamics 365 Customer Service. |
20 | | - |
21 | | -## Symptom |
22 | | -- The "# SSSAdminProd" system account is listed as the user who modifies cases in queues. |
23 | | -
|
24 | | -You might encounter the following issues in Dynamics 365 Customer Service: |
25 | | - |
26 | | -- The "# SSSAdminProd" system account is listed as the user who modifies cases in queues. |
27 | | - |
28 | | -- The "# SSSAdminProd" system account is assigned as the owner of newly created records, such as cases or contacts. |
29 | | - |
30 | | -The "# SSSAdminProd" account appears as the user who modifies cases or owns newly created records, which is typically linked to the use of an Automatic Record Creation (ARC) rule. |
31 | | - |
32 | | - |
33 | | -The ARC rule or Power Automate flow might be configured to run in the context of a specific user account, usually a [system-provided application user](/power-platform/admin/system-application-users#application-users), such as "# SSSAdminProd." |
34 | | - |
35 | | -
|
36 | | -For example, when a case record is created through an ARC rule and the rule owner is a team, the owner of the case record is the team's administrator user. In this case, "# SSSAdminProd" might be the administrator user for the team that owns the rule. If "# SSSAdminProd" is the owner of the ARC rule or associated flow, the account appears as the user performing actions such as: |
37 | | -
|
38 | | -
|
39 | | - |
40 | | -The ARC rule or Power Automate flow might be configured to run in the context of a specific user account, usually a [system-provided application user](/power-platform/admin/system-application-users#application-users), such as "# SSSAdminProd." |
41 | | - |
42 | | - |
43 | | -For example, when a case record is created through an ARC rule and the rule owner is a team, the owner of the case record will be the team's administrator user. In this case, "# SSSAdminProd" might be the administrator user for the team that owns the rule. If "# SSSAdminProd" is the owner of the ARC rule or associated flow, the account appears as the user performing actions such as: |
44 | | - |
45 | | - |
46 | | -- Creating new contact records when unknown senders send emails. |
47 | | -- Creating cases as part of the email-to-case process. |
48 | | - |
49 | | -## Resolution |
50 | | - |
51 | | -To resolve the issue, reassign the ownership of the ARC rule to an appropriate user or service account with the required privileges. Follow these steps: |
52 | | - |
53 | | -1. Go to **Customer Service admin center** > **Case Settings** > **Automatic Record Creation and Update rules**. |
54 | | -2. Identify the ARC rule causing the issue and reassign its owner to a user or service account with the required privileges. |
55 | | -3. Save the changes and publish the rule. |
56 | | - |
57 | | -For more information, see: |
58 | | - |
59 | | -- [Special system users and application users](/power-platform/admin/system-application-users) |
60 | | -- [Set up rules to automatically create or update records](/dynamics365/customer-service/administer/automatically-create-update-records) |
61 | | -- [View the details of system-provided application users](/power-platform/admin/manage-application-users#view-the-details-of-system-provided-application-users) |
| 1 | +--- |
| 2 | +title: SSSAdminProd Appears as Owner or Modifier of Records |
| 3 | +description: Resolves an issue where the # SSSAdminProd system account appears as the owner or Modified By user of records in Microsoft Dynamics 365 Customer Service. |
| 4 | +ms.reviewer: ghoshsoham |
| 5 | +author: Yerragovula |
| 6 | +ai-usage: ai-assisted |
| 7 | +ms.date: 04/17/2025 |
| 8 | +ms.custom: sap:Automatic Record Creation (ARC), DFM |
| 9 | +--- |
| 10 | +# Undesired ownership of records caused by "# SSSAdminProd" |
| 11 | + |
| 12 | +This article addresses an issue where the "# SSSAdminProd" system account appears as the **Owner** or **Modified By** user of records in Dynamics 365 Customer Service. |
| 13 | + |
| 14 | +## Symptoms |
| 15 | + |
| 16 | +You might encounter the following issues in Dynamics 365 Customer Service: |
| 17 | + |
| 18 | +- The "# SSSAdminProd" system account is listed as the user who modifies cases in queues. |
| 19 | +- The "# SSSAdminProd" system account is assigned as the owner of newly created records, such as cases or contacts. |
| 20 | + |
| 21 | +As a result, some users can't view records created or modified by the "# SSSAdminProd" account. |
| 22 | + |
| 23 | +## Cause |
| 24 | + |
| 25 | +The "# SSSAdminProd" account appears as the user who modifies cases or owns newly created records, which is typically linked to the use of an Automatic Record Creation (ARC) rule. |
| 26 | + |
| 27 | +The ARC rule or Power Automate flow might be configured to run in the context of a specific user account, usually a [system-provided application user](/power-platform/admin/system-application-users#application-users), such as "# SSSAdminProd." |
| 28 | + |
| 29 | +For example, when a case record is created through an ARC rule and the rule owner is a team, the owner of the case record is the team's administrator user. In this case, "# SSSAdminProd" might be the administrator user for the team that owns the rule. If "# SSSAdminProd" is the owner of the ARC rule or associated flow, the account appears as the user performing actions such as: |
| 30 | + |
| 31 | +- Creating new contact records when unknown senders send emails. |
| 32 | +- Creating cases as part of the email-to-case process. |
| 33 | + |
| 34 | +## Resolution |
| 35 | + |
| 36 | +To resolve the issue, reassign the ownership of the ARC rule to an appropriate user or service account with the required privileges. Follow these steps: |
| 37 | + |
| 38 | +1. Go to **Customer Service admin center** > **Case Settings** > **Automatic Record Creation and Update rules**. |
| 39 | +2. Identify the ARC rule causing the issue and reassign its owner to a user or service account with the required privileges. |
| 40 | +3. Save the changes and publish the rule. |
| 41 | + |
| 42 | +For more information, see: |
| 43 | + |
| 44 | +- [Special system users and application users](/power-platform/admin/system-application-users) |
| 45 | +- [Set up rules to automatically create or update records](/dynamics365/customer-service/administer/automatically-create-update-records) |
| 46 | +- [View the details of system-provided application users](/power-platform/admin/manage-application-users#view-the-details-of-system-provided-application-users) |
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