Updates from editor

Author: Celiazhou1

support/dynamics-365/customer-service/automatic-record-creation/sssadminprod-appears-as-records-owner-modifier.md

@@ -1,33 +1,47 @@
 ---
 title: SSSAdminProd Appears as Owner or Modifier of Records
+
 description: Resolves an issue where the # SSSAdminProd system account appears as the owner or Modified By user of records in Microsoft Dynamics 365 Customer Service.
+
+description: Resolves an issue where the # SSSAdminProd system account appears as the owner or Modified By user of records in Microsoft Dynamics 365 Customer Service.
+
 ms.reviewer: ghoshsoham
 author: Yerragovula
-ms.author: srreddy
-ai-usage: ai-assisted
 ms.date: 04/17/2025
+
+ai-usage: ai-assisted
+ms.date: 04/17/2025
+
 ms.custom: sap:Automatic Record Creation (ARC), DFM
 ---
 # Undesired ownership of records caused by "# SSSAdminProd"
-
+## Symptoms
 This article addresses an issue where the "# SSSAdminProd" system account appears as the **Owner** or **Modified By** user of records in Dynamics 365 Customer Service.
 
 ## Symptom
-
-You might encounter the following issues in Dynamics 365 Customer Service:
-
 - The "# SSSAdminProd" system account is listed as the user who modifies cases in queues.
-- The "# SSSAdminProd" system account is assigned as the owner of newly created records, such as cases or contacts.
+
+You might encounter the following issues in Dynamics 365 Customer Service:
 
-As a result, some users can't view records created or modified by the "# SSSAdminProd" account.
+- The "# SSSAdminProd" system account is listed as the user who modifies cases in queues.
 
-## Cause
+- The "# SSSAdminProd" system account is assigned as the owner of newly created records, such as cases or contacts.
 
 The "# SSSAdminProd" account appears as the user who modifies cases or owns newly created records, which is typically linked to the use of an Automatic Record Creation (ARC) rule.
 
+
 The ARC rule or Power Automate flow might be configured to run in the context of a specific user account, usually a [system-provided application user](/power-platform/admin/system-application-users#application-users), such as "# SSSAdminProd."
 
-For example, when a case record is created through an ARC rule and the rule owner is a team, the owner of the case record will be the team's administrator user. In this case, "# SSSAdminProd" might be the administrator user for the team that owns the rule. If "# SSSAdminProd" is the owner of the ARC rule or associated flow, the account appears as the user performing actions such as:
+
+For example, when a case record is created through an ARC rule and the rule owner is a team, the owner of the case record is the team's administrator user. In this case, "# SSSAdminProd" might be the administrator user for the team that owns the rule. If "# SSSAdminProd" is the owner of the ARC rule or associated flow, the account appears as the user performing actions such as:
+
+
+
+The ARC rule or Power Automate flow might be configured to run in the context of a specific user account, usually a [system-provided application user](/power-platform/admin/system-application-users#application-users), such as "# SSSAdminProd."
+
+
+For example, when a case record is created through an ARC rule and the rule owner is a team, the owner of the case record will be the team's administrator user. In this case, "# SSSAdminProd" might be the administrator user for the team that owns the rule. If "# SSSAdminProd" is the owner of the ARC rule or associated flow, the account appears as the user performing actions such as:
+
 
 - Creating new contact records when unknown senders send emails.
 - Creating cases as part of the email-to-case process.