Updates from editor

Author: Celiazhou1

support/dynamics-365/customer-service/automatic-record-creation/sssadminprod-appears-as-records-owner-modifier.md

@@ -1,11 +1,11 @@
 ---
-title: SSSAdminProd Appears As Owner Or Modifier Of Records
-description: Resolves an issue where the "# SSSAdminProd" system account appears as the owner or Modified By user of records in Microsoft Dynamics 365 Customer Service.
+title: SSSAdminProd Appears as Owner or Modifier of Records
+description: Resolves an issue where the # SSSAdminProd system account appears as the owner or Modified By user of records in Microsoft Dynamics 365 Customer Service.
 ms.reviewer: ghoshsoham
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 04/14/2025
+ms.date: 04/17/2025
 ms.custom: sap:Automatic Record Creation (ARC), DFM
 ---
 # Undesired ownership of records caused by "# SSSAdminProd"
@@ -16,18 +16,18 @@ This article addresses an issue where the "# SSSAdminProd" system account appear
 
 You might encounter the following issues in Dynamics 365 Customer Service:
 
-- The "# SSSAdminProd" system account is listed as the user who modifies cases from queues.
+- The "# SSSAdminProd" system account is listed as the user who modifies cases in queues.
 - The "# SSSAdminProd" system account is assigned as the owner of newly created records, such as cases or contacts.
 
 As a result, some users can't view records created or modified by the "# SSSAdminProd" account.
 
 ## Cause
 
-The appearance of "# SSSAdminProd" as the user modifying cases or owning newly created records is typically linked to the use of an Automatic Record Creation (ARC) rule.
+The "# SSSAdminProd" account appears as the user who modifies cases or owns newly created records, which is typically linked to the use of an Automatic Record Creation (ARC) rule.
 
-The ARC rule or Power Automate flow may be configured to run under the context of a specific user account, usually a [system-provided application user](/power-platform/admin/system-application-users#application-users), such as "# SSSAdminProd."
+The ARC rule or Power Automate flow might be configured to run in the context of a specific user account, usually a [system-provided application user](/power-platform/admin/system-application-users#application-users), such as "# SSSAdminProd."
 
-For example, when a case record is created through an ARC rule, and the rule owner is a team, the owner of the case record will be the team's administrator user. In this case, "# SSSAdminProd" is likely the administrator user for the team that owns the rule. If "# SSSAdminProd" is the owner of the ARC rule or associated flow, the account will appear as the user performing actions such as:
+For example, when a case record is created through an ARC rule and the rule owner is a team, the owner of the case record will be the team's administrator user. In this case, "# SSSAdminProd" might be the administrator user for the team that owns the rule. If "# SSSAdminProd" is the owner of the ARC rule or associated flow, the account appears as the user performing actions such as:
 
 - Creating new contact records when unknown senders send emails.
 - Creating cases as part of the email-to-case process.