You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Copy file name to clipboardExpand all lines: support/windows-server/installing-updates-features-roles/troubleshoot-windows-update-error-0x80072f8f.md
+7-7Lines changed: 7 additions & 7 deletions
Display the source diff
Display the rich diff
Original file line number
Diff line number
Diff line change
@@ -17,19 +17,19 @@ appliesto:
17
17
18
18
## Summary
19
19
20
-
When trying to connect to Windows Update, you encounter error 0x80072f8f. This error usually indicates issues with SSL negotiation due to out-of-sync clock settings or untrusted SSL certificates.
20
+
When you try to connect to Windows Update, you encounter error 0x80072f8f. This error typically indicates issues that affect SSL negotiation because of out-of-sync clock settings or untrusted SSL certificates.
Ensure you back up the OS disk. For more information, see [About Azure Virtual Machine restore](/azure/backup/about-azure-vm-restore).
26
+
Make sure that you back up the OS disk. For more information, see [About Azure Virtual Machine restore](/azure/backup/about-azure-vm-restore).
27
27
28
28
## How to identify the issue
29
29
30
30
### Symptom 1
31
31
32
-
Windows Update fails with error 0x80072f8f. Check the `WindowsUpdate.log` located at *C:\Windows\Logs\WindowsUpdate* for entries similar to the following one:
32
+
Windows Update fails and returns error 0x80072f8f. Check the `WindowsUpdate.log` located at *C:\Windows\Logs\WindowsUpdate* for entries that resemble the following entry:
33
33
34
34
```output
35
35
03E4 1668 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.14393.0/0?CH=531&L=en-US&P=&PT=0x7&WUA=10.0.14393.1794
@@ -41,7 +41,7 @@ Windows Update fails with error 0x80072f8f. Check the `WindowsUpdate.log` locate
41
41
42
42
### Symptom 2
43
43
44
-
When you download updates from Windows Update, there's no progress. The `WindowsUpdate.log` shows failures on WinHTTP requests to `SLS.Update.Microsoft.com`:
44
+
When you try to download updates from Windows Update, you see no progress. The `WindowsUpdate.log` shows failures on WinHTTP requests to `SLS.Update.Microsoft.com`:
@@ -52,7 +52,7 @@ When you download updates from Windows Update, there's no progress. The `Windows
52
52
53
53
### Symptom 3
54
54
55
-
When you check for updates from Windows Update, there's no progress. The `WindowsUpdate.log` indicates `HTTP Send Request failed with 0x80072f8f (WININET_E_DECODING_FAILED)`:
55
+
When you check for updates from Windows Update, you see no progress. The `WindowsUpdate.log` indicates `HTTP Send Request failed with 0x80072f8f (WININET_E_DECODING_FAILED)`:
56
56
57
57
```output
58
58
7452 3228 Misc *FAILED* [80072F8F] Send request
@@ -65,8 +65,8 @@ When you check for updates from Windows Update, there's no progress. The `Window
65
65
This error is usually caused by one of the following issues:
66
66
67
67
-**Out-of-sync clock**: If the clock settings on the computer are incorrect, SSL negotiation fails. You can quickly verify clock accuracy from `WindowsUpdate.log` that always prints traces in local time.
68
-
-**Untrusted SSL certificate**: In managed scenarios with Windows Server Update Services (WSUS) or Configuration Manager configured over SSL with self-generated or signed SSL certificates, if the client doesn't trust the certificate chain, the scan fails.
68
+
-**Untrusted SSL certificate**: In managed scenarios for Windows Server Update Services (WSUS) or Configuration Manager that's configured over SSL and includes self-generated or signed SSL certificates, the scan fails if the client doesn't trust the certificate chain.
69
69
70
70
## Resolution
71
71
72
-
Perform an [in-place upgrade](/azure/virtual-machines/windows-in-place-upgrade) on the Windows virtual machine (VM).
72
+
Perform an [in-place upgrade](/azure/virtual-machines/windows-in-place-upgrade) on the Windows virtual machine (VM).
0 commit comments