Merge pull request #7831 from MicrosoftDocs/lucciz01-improve-mailbox-fails-tested-enabled

AB#3020: Reorganize/move/improve articles - mailbox-fails-tested-enabled

Author: lucciz01

support/power-platform/dataverse/email-exchange-synchronization/mailbox-fails-tested-enabled.md

@@ -1,38 +1,34 @@
 ---
-title: Mailbox fails to be tested and enabled
-description: This article provides a resolution for the problem that occurs when a Dynamics 365 mailbox is configured to use Server-Side Synchronization with Gmail.
+title: Mailbox set up with Gmail fails to be tested and enabled
+description: This article provides a resolution for the problem that occurs when a Dynamics 365 mailbox is configured to use server-side synchronization with Gmail.
 ms.reviewer: 
-ms.topic: troubleshooting
-ms.date: 11/19/2024
+ms.date: 01/02/2025
 ms.custom: sap:Email and Exchange Synchronization
 ---
-# Troubleshooting Server-Side Synchronization with Gmail
+# Troubleshooting server-side synchronization with Gmail
 
 > [!IMPORTANT]
 > As documented [here](https://support.google.com/accounts/answer/6010255), starting May 30th of 2022, Gmail is ending support for apps that are configured to only use your username and password. To use server-side synchronization with Gmail, follow the steps in [Connect Gmail accounts by using OAuth 2.0](/power-platform/admin/connect-gmail-oauth2).
 
-This article helps you resolve the problem that occurs when a Dynamics 365 mailbox is configured to use Server-Side Synchronization with Gmail.
+This article helps you resolve the problem that occurs when a Dynamics 365 mailbox is configured to use server-side synchronization with Gmail.
 
 _Applies to:_   Microsoft Dynamics 365  
 _Original KB number:_   4493342
 
 ## Symptoms
 
-When a Dynamics 365 mailbox is configured to use Server-Side Synchronization with Gmail, the mailbox may fail to be tested and enabled successfully or incoming emails are not received in Dynamics 365.
+When you try to [test and enable](/power-platform/admin/connect-exchange-online#test-the-configuration-of-mailboxes) a mailbox that's configured to use [server-side synchronization with Gmail](/power-platform/admin/connect-gmail-oauth2), the test might fail, or the incoming emails might not be received in Dynamics 365.
 
-## Cause
+## Cause 1：Incorrect port configuration
 
-If the mailbox fails to be tested and enabled, this can be caused by the incoming or outgoing ports not being configured correctly. A Dynamics 365 email server profile for Gmail should be configured to use port 995 for incoming and port 587 for outgoing.
-If the mailbox was tested and enabled successfully but emails are not being created in Dynamics 365, this can occur if you are not using **recent mode**.
+If your mailbox fails to be tested and enabled, it might be due to incorrect configuration of incoming or outgoing ports. A Gmail email server profile in Dynamics 365 should use port 995 for incoming mail and port 587 for outgoing mail.
 
-## Resolution
+To solve this issue, verify that your email server profile is set up with port 995 for incoming emails and port 587 for outgoing emails. Enable settings from [Less secure apps & your Google Account](https://support.google.com/accounts/answer/6010255), if necessary.
 
-Verify the email server profile is configured to use port 995 for incoming and port 587 for outgoing. You may also need to enable the following setting:
+## Cause 2: Absence of "recent mode"
 
-[Less secure apps & your Google Account](https://support.google.com/accounts/answer/6010255)
+If the mailbox is tested and enabled successfully but emails aren't received in Dynamics 365, it might be because "recent mode" isn't used.
 
-If the mailbox is tested and enabled successfully but incoming email is not created in Dynamics 365, try using **recent mode**. Refer to the following article and expand the section: **Emails aren't downloading correctly**.
+Update the Gmail email address within Dynamics 365 by including `recent:` at the beginning of the address. For example, change `[email protected]` to `recent:[email protected]`. For more information, see [Emails aren't downloading correctly](https://support.google.com/mail/answer/7104828#zippy=%2Cemails-arent-downloading-correctly).
 
-[Read Gmail messages on other email clients using POP](https://support.google.com/mail/answer/7104828)
-
-You can follow the steps mentioned in the article above to update the Gmail email address in Dynamics 365 to include `recent:` at the beginning. Example: `recent:[email protected]`.
+[!INCLUDE [Third-party disclaimer](../../../includes/third-party-disclaimer.md)]

support/power-platform/dataverse/toc.yml

@@ -76,7 +76,7 @@
       href: email-exchange-synchronization/error-when-you-test-enable-a-mailbox.md
     - name: Mailbox doesn't have an email server profile or profile is inactive
       href: email-exchange-synchronization/mailbox-does-not-have-email-server-profile.md
-    - name: Mailbox fails to be tested and enabled
+    - name: Mailbox can't be tested and enabled when using server-side synchronization with Gmail
       href: email-exchange-synchronization/mailbox-fails-tested-enabled.md
     - name: OutgoingEmailAuthenticationError in mailbox alert
       href: email-exchange-synchronization/outgoingemailauthenticationerror-shows-in-mailbox-alert.md