Merge pull request #7959 from MicrosoftDocs/main

Auto push to live 2025-01-01 18:00:02

Author: Deland-Han

support/power-platform/dataverse/email-exchange-synchronization/exception-appears-server-side-sync.md

@@ -2,16 +2,24 @@
 title: UnknownIncomingEmailIntegrationError during server-side synchronization
 description: Solves the UnknownIncomingEmailIntegrationError logged in a Microsoft Dynamics 365 mailbox record.
 ms.reviewer: 
-ms.date: 12/31/2024
+ms.date: 01/02/2025
 ms.custom: sap:Email and Exchange Synchronization
 ---
 # UnknownIncomingEmailIntegrationError logged in mailbox alerts in Microsoft Dynamics 365
 
-This article helps you resolve the `UnknownIncomingEmailIntegrationError` error code logged in the [Alerts](/power-platform/admin/monitor-email-processing-errors#view-alerts) section of a mailbox in Microsoft Dynamics 365.
+This article helps you resolve the `UnknownIncomingEmailIntegrationError` error code logged in mailbox alerts in Microsoft Dynamics 365.
 
 _Applies to:_   Microsoft Dynamics 365  
 _Original KB number:_   4471762, 4556408, 4551335, 4551320, 4471947, 4471980
 
+## Symptoms
+
+When [viewing the Alerts section](/power-platform/admin/monitor-email-processing-errors#view-alerts) within a mailbox record in Dynamics 365, you might see the following message:
+
+> An unknown error occurred while receiving email through the mailbox "\<MailboxName>". The owner of the associated email server profile \<ProfileName> has been notified. The system will try to receive email again later.
+>
+> **Email Server Error Code:** Exchange server returned UnknownIncomingEmailIntegrationError \<ErrorCode> exception.
+
 ## Email server error codes
 
 |Email server error code|Cause|Resolution|

support/power-platform/dataverse/email-exchange-synchronization/mailbox-fails-tested-enabled.md

@@ -1,38 +1,34 @@
 ---
-title: Mailbox fails to be tested and enabled
-description: This article provides a resolution for the problem that occurs when a Dynamics 365 mailbox is configured to use Server-Side Synchronization with Gmail.
+title: Mailbox set up with Gmail fails to be tested and enabled
+description: This article provides a resolution for the problem that occurs when a Dynamics 365 mailbox is configured to use server-side synchronization with Gmail.
 ms.reviewer: 
-ms.topic: troubleshooting
-ms.date: 11/19/2024
+ms.date: 01/02/2025
 ms.custom: sap:Email and Exchange Synchronization
 ---
-# Troubleshooting Server-Side Synchronization with Gmail
+# Troubleshooting server-side synchronization with Gmail
 
 > [!IMPORTANT]
 > As documented [here](https://support.google.com/accounts/answer/6010255), starting May 30th of 2022, Gmail is ending support for apps that are configured to only use your username and password. To use server-side synchronization with Gmail, follow the steps in [Connect Gmail accounts by using OAuth 2.0](/power-platform/admin/connect-gmail-oauth2).
 
-This article helps you resolve the problem that occurs when a Dynamics 365 mailbox is configured to use Server-Side Synchronization with Gmail.
+This article helps you resolve the problem that occurs when a Dynamics 365 mailbox is configured to use server-side synchronization with Gmail.
 
 _Applies to:_   Microsoft Dynamics 365  
 _Original KB number:_   4493342
 
 ## Symptoms
 
-When a Dynamics 365 mailbox is configured to use Server-Side Synchronization with Gmail, the mailbox may fail to be tested and enabled successfully or incoming emails are not received in Dynamics 365.
+When you try to [test and enable](/power-platform/admin/connect-exchange-online#test-the-configuration-of-mailboxes) a mailbox that's configured to use [server-side synchronization with Gmail](/power-platform/admin/connect-gmail-oauth2), the test might fail, or the incoming emails might not be received in Dynamics 365.
 
-## Cause
+## Cause 1：Incorrect port configuration
 
-If the mailbox fails to be tested and enabled, this can be caused by the incoming or outgoing ports not being configured correctly. A Dynamics 365 email server profile for Gmail should be configured to use port 995 for incoming and port 587 for outgoing.
-If the mailbox was tested and enabled successfully but emails are not being created in Dynamics 365, this can occur if you are not using **recent mode**.
+If your mailbox fails to be tested and enabled, it might be due to incorrect configuration of incoming or outgoing ports. A Gmail email server profile in Dynamics 365 should use port 995 for incoming mail and port 587 for outgoing mail.
 
-## Resolution
+To solve this issue, verify that your email server profile is set up with port 995 for incoming emails and port 587 for outgoing emails. Enable settings from [Less secure apps & your Google Account](https://support.google.com/accounts/answer/6010255), if necessary.
 
-Verify the email server profile is configured to use port 995 for incoming and port 587 for outgoing. You may also need to enable the following setting:
+## Cause 2: Absence of "recent mode"
 
-[Less secure apps & your Google Account](https://support.google.com/accounts/answer/6010255)
+If the mailbox is tested and enabled successfully but emails aren't received in Dynamics 365, it might be because "recent mode" isn't used.
 
-If the mailbox is tested and enabled successfully but incoming email is not created in Dynamics 365, try using **recent mode**. Refer to the following article and expand the section: **Emails aren't downloading correctly**.
+Update the Gmail email address within Dynamics 365 by including `recent:` at the beginning of the address. For example, change `[email protected]` to `recent:[email protected]`. For more information, see [Emails aren't downloading correctly](https://support.google.com/mail/answer/7104828#zippy=%2Cemails-arent-downloading-correctly).
 
-[Read Gmail messages on other email clients using POP](https://support.google.com/mail/answer/7104828)
-
-You can follow the steps mentioned in the article above to update the Gmail email address in Dynamics 365 to include `recent:` at the beginning. Example: `recent:[email protected]`.
+[!INCLUDE [Third-party disclaimer](../../../includes/third-party-disclaimer.md)]

support/power-platform/dataverse/email-exchange-synchronization/outgoingemailauthenticationerror-shows-in-mailbox-alert.md

@@ -1,25 +1,24 @@
 ---
-title: OutgoingEmailAuthenticationError error in mailbox alert
-description: OutgoingEmailAuthenticationError error appears in Microsoft Dynamics 365 mailbox alert. Provides a resolution.
+title: OutgoingEmailAuthenticationError in mailbox alert
+description: Solves the OutgoingEmailAuthenticationError that's logged in Microsoft Dynamics 365 mailbox alert.
 ms.reviewer: 
-ms.topic: troubleshooting
-ms.date: 11/19/2024
+ms.date: 01/02/2025
 ms.custom: sap:Email and Exchange Synchronization
 ---
-# OutgoingEmailAuthenticationError error shows in Microsoft Dynamics 365 mailbox alert
+# OutgoingEmailAuthenticationError is logged in Microsoft Dynamics 365 mailbox alert
 
-This article provides a resolution for the **OutgoingEmailAuthenticationError** error that occurs in a Microsoft Dynamics 365 mailbox alert.
+This article provides a resolution for the **OutgoingEmailAuthenticationError** error that's logged in a Microsoft Dynamics 365 mailbox record.
 
 _Applies to:_   Microsoft Dynamics 365  
 _Original KB number:_   4533293
 
 ## Symptoms
 
-An alert with a message like the following appears in a Microsoft Dynamics 365 mailbox:
+The following error is logged in the [Alerts](/power-platform/admin/monitor-email-processing-errors#view-alerts) section in a Dynamics 365 mailbox record:
 
-> "Email cannot be sent for mailbox "Your mailbox is now connected to Dynamics 365" because either a server certificate needed to connect to the email server could not be validated or the credentials used to send email are incorrect or do not provide access. Mailbox "Your mailbox is now connected to Dynamics 365" didn't synchronize. A notification about this is posted on the alerts wall for the owner of the email server profile [Profile Name].
+> Email cannot be sent for mailbox "Your mailbox is now connected to Dynamics 365" because either a server certificate needed to connect to the email server could not be validated or the credentials used to send email are incorrect or do not provide access. Mailbox "Your mailbox is now connected to Dynamics 365" didn't synchronize. A notification about this is posted on the alerts wall for the owner of the email server profile [Profile Name].
 >
-> **Email Server Error Code:**  OutgoingEmailAuthenticationError"
+> **Email Server Error Code:**  OutgoingEmailAuthenticationError
 
 If you select **Details**, the following additional information appears:
 
@@ -37,10 +36,10 @@ If you select **Details**, the following additional information appears:
 
 ## Cause
 
-This error can occur if you are using a POP3/SMTP email server profile configured for Gmail.
+This error can occur if you use a POP3/SMTP email server profile configured for Gmail.
 
 ## Resolution
 
-Try following the steps from the Gmail article [Check Gmail through other email platforms](https://support.google.com/mail/answer/7126229?p=BadCredentials&visit_id=637425757915475978-2293973045&rd=2#cantsignin).
+Try following the steps from the Gmail Help article [Check Gmail through other email platforms](https://support.google.com/mail/answer/7126229?p=BadCredentials&visit_id=637425757915475978-2293973045&rd=2#cantsignin).
 
 [!INCLUDE [Third-party disclaimer](../../../includes/third-party-disclaimer.md)]

support/power-platform/dataverse/toc.yml

@@ -76,7 +76,7 @@
       href: email-exchange-synchronization/error-when-you-test-enable-a-mailbox.md
     - name: Mailbox doesn't have an email server profile or profile is inactive
       href: email-exchange-synchronization/mailbox-does-not-have-email-server-profile.md
-    - name: Mailbox fails to be tested and enabled
+    - name: Mailbox can't be tested and enabled when using server-side synchronization with Gmail
       href: email-exchange-synchronization/mailbox-fails-tested-enabled.md
     - name: OutgoingEmailAuthenticationError in mailbox alert
       href: email-exchange-synchronization/outgoingemailauthenticationerror-shows-in-mailbox-alert.md