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Copy file name to clipboardExpand all lines: support/power-platform/power-automate/desktop-flows/how-to-get-power-automate-desktop-installer-logs.md
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# Power Automate for desktop logs
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During the course of troubleshooting a problem with Power Automate for desktop, you may need to gather logs on the machine for support to analyze. These can be for a failed installation, for a problem running your desktop flows, or for a problem using Power Automate or the machine runtime application.
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During the course of troubleshooting a problem with Power Automate for desktop, you may need to gather logs on the machine for customer support to analyze. These can be for a failed installation, a problem running your desktop flows, or a problem using Power Automate or the machine runtime application.
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_Applies to:_ Power Automate
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_Original KB number:_ 4555577
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:::image type="content" source="media/how-to-get-power-automate-desktop-installer-logs/power-automate-installer-logs.png" alt-text="Screenshot of the Power automate for desktop installer logs.":::
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## Runtime or issues using the applications
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## On-premises product logs
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For issues with using Power Automate to create your flows, the Runtime Application to register or configure your machine, or during cloud runtime, you may need to gather on-premises logs.
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## Event Viewer logs
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These logs are helpful when a Windows service fails to start.
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Event viewer application logs are helpful when an application crashes or a Windows service fails to start.
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Follow these steps to view and save the logs:
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1. Open the Windows Event Viewer.
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2. Go to **Windows Logs** > **Application**, find the error, and review the information in the **General** and **Details** tabs.
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2. Go to **Windows Logs** > **Application**, look for an error with the source corresponding to the application that experienced the problem.
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3. If needed, use the **Filter Current Log** menu to filter by **Event level** or **Logged** time (such as the last hour).
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4. To save the filtered log file, select **Save Filtered Log File As** and save it as an event file.
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