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support/sales-copilot/crm-permissions-and-configurations/duplicate-record-error.md

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title: Contact already exists error when creating a CRM record
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description: Resolves an error that occurs due to a duplicate detection rule in CRM when a user tries to create a record from Copilot for Sales.
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ms.date: 01/10/2025
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ms.date: 02/03/2025
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author: sbmjais
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ms.author: shjais
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ms.custom: sap:CRM Permissions and Configurations\CRM Settings

support/sales-copilot/crm-permissions-and-configurations/fix-mailbox-errors-in-dynamics-365.md

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title: Fix mailbox errors in Dynamics 365
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description: Resolves an error that might occur when you try to save an email or a meeting to Dynamics 365 using the Microsoft Copilot for Sales for Outlook add-in.
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ms.date: 01/03/2025
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ms.date: 02/03/2025
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author: sbmjais
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ms.author: shjais
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manager: shujoshi

support/sales-copilot/crm-permissions-and-configurations/missing-object-update-edit-access.md

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title: Can't update records due to missing object access in Salesforce CRM
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description: Resolves an error that occurs when users can't update CRM records in Microsoft Copilot for Sales because of missing object access in Salesforce CRM.
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ms.date: 01/10/2025
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ms.date: 01/10/2024
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author: sbmjais
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ms.author: shjais
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manager: shujoshi

support/sales-copilot/crm-permissions-and-configurations/missing-record-update-edit-access.md

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title: Can't update records because of missing record access in Salesforce CRM
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description: Resolves an error that occurs when users can't update CRM records in Microsoft Copilot for Sales because of missing record access in Salesforce CRM.
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ms.date: 01/10/2025
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ms.date: 02/03/2025
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author: sbmjais
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ms.author: shjais
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manager: shujoshi

support/sales-copilot/crm-permissions-and-configurations/no-access-to-dynamics-365-error.md

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title: No access to Dynamics 365 error in Copilot for Sales
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description: Resolves an issue where users can't access Dynamics 365 through the Copilot for Sales add-in for Outlook.
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ms.date: 01/10/2025
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ms.date: 02/03/2025
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author: sbmjais
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ms.author: shjais
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manager: shujoshi

support/sales-copilot/crm-permissions-and-configurations/no-admin-exists-error.md

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title: You don't have permission for this when opening Copilot for Sales
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description: Resolves the You don't have permission for this error that occurs in Microsoft 365 Copilot for Sales when a user tries to open the app.
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ms.date: 01/10/2025
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ms.date: 02/03/2025
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author: sbmjais
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ms.author: shjais
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ms.custom: sap:CRM Permissions and Configurations\CRM Settings

support/sales-copilot/crm-permissions-and-configurations/no-column-error.md

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title: Salesforce CRM users can't see data in Copilot for Sales
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description: Resolves an issue where users are unable to see data in Microsoft Copilot for Sales.
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ms.date: 01/10/2025
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ms.date: 09/02/2024
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author: sbmjais
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manager: shujoshi
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This article helps you troubleshoot and resolve an issue where users can't see data in Microsoft Copilot for Sales.
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> [!NOTE]
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> Microsoft Sales Copilot is rebranded as Microsoft Copilot for Sales in January 2024. The screenshots in this article will be updated with the new name soon.
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## Who is affected?
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| Requirement type |Description |

support/sales-copilot/crm-permissions-and-configurations/required-fields-missing.md

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title: Required fields are missing error in Copilot for Sales
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description: Resolves the Required ields are missing error that occurs when creating a contact or record in the Microsoft Copilot for Sales panel in Outlook.
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ms.date: 01/10/2025
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ms.date: 02/03/2025
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author: sbmjais
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ms.author: shjais
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ms.custom: sap:CRM Permissions and Configurations\CRM Settings

support/sales-copilot/crm-permissions-and-configurations/salesforce-permission-error.md

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title: Salesforce CRM users can't view, edit, or save data in Copilot for Sales
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description: Resolves an issue where users are unable to view, edit, or save data in Microsoft Copilot for Sales.
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ms.date: 01/10/2025
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ms.date: 05/07/2024
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author: sbmjais
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ms.author: shjais
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ms.custom: sap:CRM Permissions and Configurations\CRM Settings

support/sales-copilot/crm-permissions-and-configurations/update-settings-in-saleforce-error.md

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title: Can't save emails to CRM as Enhanced Email isn't enabled in Salesforce CRM
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description: Resolves the Update settings in Salesforce error when Enhanced Email isn't enabled in Salesforce CRM.
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ms.date: 01/10/2025
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ms.date: 02/03/2025
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author: sbmjais
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ms.author: shjais
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manager: shujoshi

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