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Copy file name to clipboardExpand all lines: Exchange/ExchangeServer/mailflow/hop-count-exceeded-possible-mail-loop.md
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Consider the following scenario:
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- You have a parent domain, **contoso.com**, that you have added as an accepted domain to an on-premises Microsoft Exchange Server 2016 or 2013 environment.
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- You added a parent domain, **contoso.com**, as an accepted domain to an on-premises Microsoft Exchange Server 2016 or 2013 environment.
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- You have an on-premises application server domain, such as **app.contoso.com**, that is a subdomain of the parent domain.
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-The parent domain is configured to accept email messages from domains such as ***.contoso.com**.
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-You configured the parent domain to accept email messages from domains such as ***.contoso.com**.
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- You try to send an email message to the on-premises application through Exchange Server.
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In this scenario, the message cannot be sent. Instead, it loops between the Exchange Edge Transport server and Microsoft 365. Additionally, you receive a non-delivery report (NDR) that resembles the following:
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## Resolution
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To fix this issue, follow these steps:
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To fix this issue, use the following steps:
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1. Add the subdomain as an accepted domain. To do this, run the following command:
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