Updated the content and created new md file

Author: rajaramthoutreddy1

support/sales-copilot/crm-permissions-and-configurations/server-to-server-setup-disable-action-failed-with-error-couldn’t-remove-the-connected-app.md

@@ -0,0 +1,47 @@
+---
+title: Server-to-Server Setup Disable Action Failed with Error Couldn’t remove the connected app
+description: This article helps you troubleshoot the error "Couldn’t remove the connected app. It may be read-only, missing, or restricted." when you disable Salesforce Server-to-server flow.
+ms.date: 05/09/2025
+author: sbmjais
+ms.author: shjais
+manager: shujoshi
+ms.custom: sap:CRM Permissions and Configurations\CRM Settings
+---
+# Server-to-Server Setup Disable Action Failed with Error Couldn’t remove the connected app
+
+This article helps you troubleshoot the error "Couldn’t remove the connected app. It may be read-only, missing, or restricted." when you disable Salesforce Server-to-server flow.
+
+## Who is affected?
+
+| Requirement type |Description  |
+|---------|---------|
+|**Client app**     |  Teams        |
+|**Platform**     | Web and desktop clients         |
+|**OS**     | Windows and Mac         |
+|**Deployment**     | User managed and admin managed       |
+|**CRM**     | Salesforce        |
+|**Users**     | Administrator  |
+
+## Symptoms
+
+When administrator try to disable Salesforce with server-to-server flow, you receive the following error message:
+
+> Couldn’t remove the connected app
+
+It may be read-only, missing, or restricted." on the UI.
+
+## Cause
+
+When a "disable" request is received, the server attempts to delete deployed resources, such as the connected app, permission set, and others. This error indicates that the current user either lacks the necessary permissions to delete the connected app or the app has already been removed.
+
+## Resolution
+
+1. Ensure that the user logged into the Teams admin settings has the necessary permissions to modify all data and manage connected apps. If the current user lacks these permissions, either assign the required permissions or switch to a user who has them.
+
+2. Go to **Setup** -> **Apps** -> **Connected Apps** -> **Manage Connected Apps**. Please check and confirm the app "Copilot for Sales Connected App" exists.
+
+## More information
+
+If your issue is still unresolved, go to the [Copilot for Sales - Microsoft Community Hub](https://techcommunity.microsoft.com/t5/viva-sales/bd-p/VivaSales) to engage with our experts.
+
+[!INCLUDE [Third-party disclaimer](../../includes/third-party-disclaimer.md)]

support/sales-copilot/toc.yml

@@ -23,11 +23,13 @@
     - name: Salesforce CRM users can't see data in Copilot for Sales
       href: crm-permissions-and-configurations/no-column-error.md
     - name: Salesforce CRM users can't view, edit, or save data in Copilot for Sales
-    - name: Server-to-Server Setup Disable Action Failed with Error Couldn’t get connected app details
+      href: crm-permissions-and-configurations/salesforce-permission-error.md
+    - name: 'Server-to-Server Setup Disable Action Failed with Error Couldn’t get connected app details'
       href: crm-permissions-and-configurations/server-to-Server-Setup-disable-action-failed-with-error-couldn’t-get-connected-app-details.md
-    - name: Server-to-Server Setup Disable Action Failed with Error Couldn’t remove a resource
+    - name: 'Server-to-Server Setup Disable Action Failed with Error Couldn’t remove a resource'
       href: crm-permissions-and-configurations/server-to-server-setup-disable-action-failed-with-error-Couldn’t-remove-a-resource.md
-      href: crm-permissions-and-configurations/salesforce-permission-error.md
+    - name: 'Server-to-Server Setup Disable Action Failed with Error Couldn’t remove the connected app'
+      href: crm-permissions-and-configurations/Server-to-Server Setup Disable Action Failed with Error Couldn’t remove the connected app.md
     - name: '"This contact already exists" error when creating a CRM record'
       href: crm-permissions-and-configurations/duplicate-record-error.md
     - name: You don't have permission for this error