Updated the content and created md file

Author: rajaramthoutreddy1

support/sales-copilot/crm-permissions-and-configurations/server-to-server-setup-disable-action-failed-with-error-couldn’t-remove-a-resource.md

@@ -0,0 +1,55 @@
+---
+title: Server-to-Server Setup Disable Action Failed with Error Couldn’t remove a resource
+description: This article helps you troubleshoot the error that couldn’t remove a resource when you disable Salesforce Server-to-server flow.
+ms.date: 05/09/2025
+author: sbmjais
+ms.author: shjais
+manager: shujoshi
+ms.custom: sap:CRM Permissions and Configurations\CRM Settings
+---
+# Server-to-Server Setup Disable Action Failed with Error Couldn’t remove a resource
+
+This article helps you troubleshoot the error that couldn’t remove a resource when you disable Salesforce Server-to-server flow.
+
+## Who is affected?
+
+| Requirement type |Description  |
+|---------|---------|
+|**Client app**     |  Teams        |
+|**Platform**     | Web and desktop clients         |
+|**OS**     | Windows and Mac         |
+|**Deployment**     | User managed and admin managed       |
+|**CRM**     | Salesforce        |
+|**Users**     | Administrator  |
+
+## Symptoms
+
+When administrator try to disable Salesforce with server-to-server flow, you receive the following error message:
+
+> Couldn’t remove the permission set assignment due to an invalid reference key.
+
+You see the error "Couldn’t remove the permission set assignment due to an invalid reference key." on the UI.
+
+## Cause
+
+When a "disable" request is received, the server attempts to delete the associated deployed resources—such as the connected app, permission set, and related components. This error typically occurs when a resource either no longer exists or cannot be deleted due to dependencies from other components.
+
+You may encounter the following errors in the UI:
+
+- Failed to remove the permission set assignment due to an invalid reference key.
+- Connection user ID not found or may have already been removed.
+- Unable to remove the permission assignment due to existing dependencies.
+- Failed to remove the permission assignment because the assignment ID doesn’t exist.
+- Connected app not found; it may have been deleted previously.
+- Permission set not found; it may have been deleted previously.
+- Connection user not found; it may have been deleted previously.
+
+## Resolution
+
+Please try again. If the problem continues, note the error details shown on the UI and contact support team for assistance.
+
+## More information
+
+If your issue is still unresolved, go to the [Copilot for Sales - Microsoft Community Hub](https://techcommunity.microsoft.com/t5/viva-sales/bd-p/VivaSales) to engage with our experts.
+
+[!INCLUDE [Third-party disclaimer](../../includes/third-party-disclaimer.md)]

support/sales-copilot/toc.yml

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       href: crm-permissions-and-configurations/no-column-error.md
     - name: Salesforce CRM users can't view, edit, or save data in Copilot for Sales
     - name: Server-to-Server Setup Disable Action Failed with Error Couldn’t get connected app details
-      href: crm-permissions-and-configurations/Server-to-Server Setup Disable Action Failed with Error Couldn’t get connected app details.md
+      href: crm-permissions-and-configurations/server-to-Server-Setup-disable-action-failed-with-error-couldn’t-get-connected-app-details.md
+    - name: Server-to-Server Setup Disable Action Failed with Error Couldn’t remove a resource
+      href: crm-permissions-and-configurations/server-to-server-setup-disable-action-failed-with-error-Couldn’t-remove-a-resource.md
       href: crm-permissions-and-configurations/salesforce-permission-error.md
     - name: '"This contact already exists" error when creating a CRM record'
       href: crm-permissions-and-configurations/duplicate-record-error.md