From b49e689a455b69ac9b8f58e4429adbe131839734 Mon Sep 17 00:00:00 2001 From: Claude Date: Wed, 22 Jul 2026 12:19:25 +0000 Subject: [PATCH] docs: document ServiceNow CMDB search tool Add the search_cmdb_ci tool to the ServiceNow managed MCP server page. The tool searches configuration items (cmdb_ci) with a ServiceNow encoded query, so agents can look up servers, computers, applications, and services. Co-Authored-By: Claude Opus 4.8 --- modules/connect/pages/managed/servicenow.adoc | 5 ++++- 1 file changed, 4 insertions(+), 1 deletion(-) diff --git a/modules/connect/pages/managed/servicenow.adoc b/modules/connect/pages/managed/servicenow.adoc index 744bef1d..677140e5 100644 --- a/modules/connect/pages/managed/servicenow.adoc +++ b/modules/connect/pages/managed/servicenow.adoc @@ -7,7 +7,7 @@ :learning-objective-2: Use projections and hierarchies to shape responses and gate table reads :learning-objective-3: Search, create, and update incidents and read allow-listed records from the Inspector or an agent -The ServiceNow managed MCP server lets agents work with a ServiceNow instance through the REST Table API: search, create, and update incidents, append work notes, search the knowledge base, look up users and assignment groups, discover table schema and field choices, and read allow-listed tables. +The ServiceNow managed MCP server lets agents work with a ServiceNow instance through the REST Table API: search, create, and update incidents, append work notes, search the knowledge base, look up users and assignment groups, search the configuration management database (CMDB) for configuration items, discover table schema and field choices, and read allow-listed tables. After reading this page, you will be able to: @@ -189,6 +189,9 @@ The ServiceNow MCP exposes tools across incidents, knowledge, schema discovery, |`lookup_group` |Find assignment groups by name; returns their `sys_id`. +|`search_cmdb_ci` +|Search configuration items (`cmdb_ci`) with a ServiceNow encoded query; the `sys_class_name` field distinguishes CI classes such as servers, computers, applications, and services. + |`query_records` |Read any allow-listed table with an encoded query. |===