Refund/Return Management System

[fabyo0]

Description

Add comprehensive refund and return processing for customer satisfaction and inventory management.

Features

• Full refund
• Partial refund (specific items)
• Refund reasons (defective, wrong item, customer change of mind)
• Approval workflow
• Return to stock option
• Refund receipt generation
• Refund reports
• Refund time limits
• Original payment method refund
• Store credit option

Technical Stack

• Refund model with reasons
• Reverse inventory transactions
• Permission-based approval
• Receipt generation

Refund Types

1. Full Refund

   • Return all items
   • Full payment refund

2. Partial Refund

   • Select specific items
   • Proportional refund

3. Exchange

   • Return item + purchase new item
   • Price difference handling

Refund Reasons

• Defective/Damaged
• Wrong item
• Customer changed mind
• Not as described
• Other

Acceptance Criteria

• Refund initiation from sales history
• Item selection for partial refund
• Refund reason selection
• Approval workflow (manager permission)
• Stock adjustment on return
• Refund receipt generation
• Payment method refund logic
• Store credit option
• Refund analytics dashboard

[coderabbitai]

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Examples

• Example 1
• Example 2

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🔗 Similar Issues

Related Issues

• Sales List Improvements #8
• Advanced Inventory Management #11
• Customer Relationship Management (CRM) #12

👤 Suggested Assignees

• fabyo0

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