Vietnam-first AI chatbot SaaS for social commerce, customer support automation, and knowledge-powered conversations.
Datazen-AI helps businesses answer customer messages 24/7 across Facebook Messenger, Instagram DM, Facebook comments, Zalo OA flows, and chat-first support channels. The platform grounds replies in approved business knowledge, recommends products from catalogs, and lets staff take over conversations when a human should step in.
| Business need | Datazen-AI capability |
|---|---|
| Reply faster across social channels | AI chatbot automation for Messenger, Instagram DM, Facebook comments, and Zalo-oriented workflows |
| Keep answers consistent | Knowledge base chatbot with FAQ, policy, menu, catalog, and document retrieval |
| Convert product questions | Ecommerce chatbot with product search, stock-aware context, and shopping-friendly replies |
| Stay in control | Human takeover inbox for staff supervision, transfers, and manual replies |
| Scale safely | Multi-tenant SaaS architecture with quotas, usage tracking, token health, and audit logs |
- Ecommerce shops handling price, size, stock, shipping, and return questions.
- F&B brands sharing menus, store hours, branch information, and booking intent.
- Clinics, spa, education, and service teams that need lead qualification before staff follow-up.
- Operators who want an AI chatbot that can be supervised, audited, and improved over time.
- AI chatbot SaaS: Built for multi-tenant customer support automation.
- Vietnamese AI chatbot workflows: Optimized for Vietnam-first social commerce teams.
- Knowledge Base + RAG: Retrieve approved business answers from documents and FAQs.
- Product search chatbot: Connect AI conversations to catalog, variant, category, and stock data.
- Human takeover inbox: Give staff a practical workflow when AI should not continue alone.
- OpenAI-powered orchestration: Prompt templates, function calling, streaming replies, moderation, and usage controls.
| Layer | Responsibility | Stack |
|---|---|---|
| SaaS control plane | Tenant management, onboarding, subscriptions, knowledge UI, bot config, inbox, billing, admin tools | Laravel, Vue 3, Inertia, Reverb |
| AI runtime | Webhooks, queues, tenant routing, OpenAI orchestration, RAG, function calling, platform adapters | NestJS, TypeScript, Prisma, TypeORM, BullMQ, Redis |
| Staff inbox | Lightweight mobile inbox for support workflows and notifications | React, TypeScript, Vite, Telegram Mini App |
Customer message/comment
-> webhook + tenant routing
-> queue, debounce, preprocessing
-> moderation + intent detection
-> prompt templates + tools
-> OpenAI response / streaming response
-> knowledge, product, or CRM function calls
-> social channel delivery
-> dashboard, inbox, audit, quota, notifications
- Product landing repository: https://github.com/datazen-vn/datazen-ai
- Datazen GitHub organization: https://github.com/datazen-vn
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Datazen-AI turns repeated customer conversations into supervised AI workflows for modern social commerce teams.