TalkingTech/faq.html at main · SasanTazayoni/TalkingTech · GitHub

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<!DOCTYPE html>
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  <meta name="description" content="Got questions about TalkingTech's IT home services? Find answers on pricing, remote support, service areas, and what to expect from a visit.">
  <meta name="keywords" content="TalkingTech, IT home services, IT consultancy, data backup, virus removal, hardware maintenance, home network setup, software upgrades, online support, technology solutions">
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  <meta property="og:title" content="TalkingTech | Frequently Asked Questions">
  <meta property="og:description" content="Have questions about our IT home services? Find answers about TalkingTech's PC repair, network setup, virus removal, and support services.">
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  <title>FAQ | TalkingTech IT Home Services</title>
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          "text": "I offer both remote and in-person assistance, depending on the nature of the problem and your preference. Many issues can be resolved remotely, providing quick and cost-effective solutions. However, for more complex problems or on-site network setup, I am available for in-person support provided that you are within the North Kensington area."
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        "name": "How do I know if my computer needs virus protection or removal services?",
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          "@type": "Answer",
          "text": "Common signs of a virus-infected computer include slow performance, unexpected pop-up ads, unexplained file changes, and unauthorised access. If you suspect your computer is infected, it's best to contact me immediately for a thorough assessment and necessary action to protect your system."
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          "text": "The time it takes to recover your data depends on the extent of the damage and the size of the data. Simple data recovery tasks can often be completed within a day, while more complex cases may take a bit longer. I will provide an estimate after an initial assessment."
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          "text": "Quick phone assistance (5–10 minutes): free. Remote appointments: £15 per 30 minutes. In-person appointments within 3 miles of North Kensington: £30 per hour. Rates for locations outside the local area are variable — please contact me for details."
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    <h1 class="block__header faq__header">Frequently Asked Questions</h1>
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      <!-- Question text -->
      <article class="question">
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          <p>
            Do you offer remote assistance?
          </p>
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          <p>
            I offer both remote and in-person assistance, depending on the nature of the problem and your preference. Many issues can be resolved remotely, providing quick and cost-effective solutions. However, for more complex problems or on-site network setup, I am available
            for in-person support provided that you are within the North Kensington area.
          </p>
        </div>
      </article>
      <!-- Question text -->
      <article class="question">
        <div class="question__content">
          <p>
            How do I know if my computer needs virus protection or removal services?
          </p>
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        <!-- Answer text -->
        <div class="answer__text">
          <p>
            Common signs of a virus-infected computer include slow performance, unexpected pop-up ads, unexplained file changes, and unauthorised access. If you suspect your computer is infected, it's best to contact me immediately for a thorough assessment and necessary action to protect your system.
          </p>
        </div>
      </article>
      <!-- Question text -->
      <article class="question">
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          <p>
            How long does it take to recover my data?
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        <div class="answer__text">
          <p>
            The time it takes to recover your data depends on the extent of the damage and the size of the data. Simple data recovery tasks can often be completed within a day, while more complex cases may take a bit longer. I will provide an estimate after an initial assessment.
          </p>
        </div>
      </article>
      <!-- Question text -->
      <article class="question">
        <div class="question__content">
          <p>
            What are your fees?
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          <p>
            - Quick phone assistance: For queries that can be resolved over the phone within 5-10 minutes, there's no charge.
          </p>
          <p>
            - Remote appointments: If your query is complex and requires more time (beyond 10 minutes), we can schedule a remote appointment at a rate of £15 per 30 minutes.
          </p>
          <p>
            - In-person appointments (Local): In the event that a query can't be resolved remotely and you are within 3 miles of the North Kensington area, we can book an initial assessment at your address for £30 per hour.
          </p>
          <p>
            - In-person appointments (Non-Local): Rates for in-person appointments outside the local area are variable. Please contact me for further details if this applies to your location.
          </p>
        </div>
      </article>
      <!-- Question text -->
      <article class="question">
        <div class="question__content">
          <p>
            If I face a tech problem outside your working hours, what should I do?
          </p>
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          </button>
        </div>
        <!-- Answer text -->
        <div class="answer__text">
          <p>
            I understand that urgent tech issues can arise at any time. If you face a critical problem outside of my regular working hours, please leave a detailed enquiry or send me an email explaining the issue. I monitor urgent messages and I will make every effort to respond promptly and assist you in resolving the problem as soon as possible.
          </p>
        </div>
      </article>
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