I have created a multitennat saas application and using cloud sdk for destination. So when I use getdestination method using subscriber jwt getting below issue. Raised to SAP but they are helpless. Can someone look at this issue and let me know the workarounds.
const destination = await getDestination({
destinationName,
jwt: req.headers?.authorization?.replace('Bearer ', ''),
selectionStrategy: alwaysSubscriber,
iss: `https://${tenantId}.authentication.sap.hana.ondemand.com`
});error - {"custom_fields":{"messageContext":"destination-cache","package":"connectivity"},"level":"warn","logger":"sap-cloud-sdk-logger","message":"Could not build destination cache key. Isolation strategy 'tenant-user' is used, but tenant id or user id is undefined in JWT.","msg":"Could not build destination cache key. Isolation strategy 'tenant-user' is used, but tenant id or user id is undefined in JWT.","timestamp":"2026-02-25T08:32:27.928Z","written_at":"2026-02-25T08:32:27.928Z","written_ts":1772008347928}
{"custom_fields":{"messageContext":"destination-cache","package":"connectivity"},"level":"warn","logger":"sap-cloud-sdk-logger","message":"Could not build destination cache key. Isolation strategy 'tenant-user' is used, but tenant id or user id is undefined in JWT.","msg":"Could not build destination cache key. Isolation strategy 'tenant-user' is used, but tenant id or user id is undefined in JWT.","timestamp":"2026-02-25T08:32:28.048Z","written_at":"2026-02-25T08:32:28.048Z","written_ts":1772008348048}
{"custom_fields":{"messageContext":"destination-accessor-service","package":"connectivity"},"level":"warn","logger":"sap-cloud-sdk-logger","message":"Failed to fetch subscriber service token for destination. This is only relevant if you are using subscriber destinations. Failure caused by: Could not fetch client credentials token for service of type \"destination\".","msg":"Failed to fetch subscriber service token for destination. This is only relevant if you are using subscriber destinations. Failure caused by: Could not fetch client credentials token for service of type \"destination\".","timestamp":"2026-02-25T08:32:28.048Z","written_at":"2026-02-25T08:32:28.048Z","written_ts":1772008348048}
Describe the Question
I have created a multitennat saas application and using cloud sdk for destination. So when I use getdestination method using subscriber jwt getting below issue. Raised to SAP but they are helpless. Can someone look at this issue and let me know the workarounds.
JWT Token - ***
Regards,
Sunil SIngireddy.