Merge pull request #61 from ruimachado4/patch-23

Create Users_Are_Idiots.md

Author: ppicha

catalogue/Users_Are_Idiots.md

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+[Home](../README.md) > [Catalogue](../Antipatterns_catalogue.md) > Users Are Idiots
+
+# Users Are Idiots
+
+## Also Known As
+
+n/a
+
+## Summary
+
+There is a view that the user doesn’t have the capacity to use the product
+
+## Context
+
+Many times, the organization finishes the prototype and delivers it to the client, the client doesn’t know how to work with it. The company sees this as it was client fault and in reality, it is because the product is too complex, or it was not present in the right way to the client.
+
+## Symptoms and Consequences
+
+-	Client doesn’t know how to work with the product.
+-	Lack of empathy between organization and client.
+-	The product can be abandoned.
+-	The team needs to work again on the product.
+-	Team sometimes can’t see/face the reality.
+
+## Causes
+
+-	Products are too complex.
+-	The organization’s perspective is not the same as the client’s perspective.
+
+## Solution
+
+-	Improve the product by turning it into something easier to understand.
+-	Test the product with the client.
+-	Encourage user’s feedback.
+
+## Notes
+
+## Related Anti-patterns
+
+n/a
+
+## Sources
+
+https://www.joetheitguy.com/how-a-user-error-can-be-a-constructive-tool/#
+https://blog.kingland.com/why-im-over-blaming-the-user