Merge branch 'main' into patch-4

Author: dancontoso

.openpublishing.redirection.admin.json

@@ -2174,6 +2174,21 @@
       "source_path": "microsoft-365/enterprise/google-groups-migration.md",
       "redirect_url": "/microsoft-365/enterprise/deploy-identity-solution-identity-model",
       "redirect_document_id": false
-      }      
+      },
+      {
+        "source_path": "microsoft-365/admin/misc/experience-insights-help-articles.md",
+        "redirect_url": "/microsoft-365/admin/misc/experience-insights-dashboard",
+        "redirect_document_id": false
+        },
+        {
+          "source_path": "microsoft-365/admin/email/remove-license-from-shared-mailbox.md",
+          "redirect_url": "/microsoft-365/admin/email/create-a-shared-mailbox",
+          "redirect_document_id": false
+          },
+          {
+            "source_path": "microsoft-365/admin/admin-overview/what-is-microsoft-365.md",
+            "redirect_url": "/microsoft-365/business-premium/m365bp-overview",
+            "redirect_document_id": false
+            }
    ]
  }

microsoft-365/admin/TOC.yml

@@ -209,8 +209,6 @@
               href: email/configure-a-shared-mailbox.md
             - name: Convert a user mailbox to a shared mailbox
               href: email/convert-user-mailbox-to-shared-mailbox.md
-            - name: Remove a license from a shared mailbox
-              href: email/remove-license-from-shared-mailbox.md
         - name: Set up Focused Inbox
           href: setup/configure-focused-inbox.md
         - name: Add user or contact to distribution group

microsoft-365/admin/admin-overview/what-is-microsoft-365.md

@@ -97,4 +97,4 @@ This message appears when Microsoft 365 is experiencing a replication latency is
 [Create a shared mailbox](create-a-shared-mailbox.md) (article)\
 [Configure a shared mailbox](configure-a-shared-mailbox.md) (article)\
 [Convert a user mailbox to a shared mailbox](convert-user-mailbox-to-shared-mailbox.md) (article)\
-[Remove a license from a shared mailbox](remove-license-from-shared-mailbox.md) (article)
+

microsoft-365/admin/email/about-shared-mailboxes.md

@@ -133,11 +133,10 @@ If you choose not to show the shared mailbox in the global address list, the mai
 3. Select the option you want next to Show in my organization's global address list. Select **Save**.
 
 > [!NOTE]
-> Hiding a shared mailbox from address list will make it impossible for new shared mailbox members to add the hidden mailbox to their Outlook profile until the shared mailbox is again shown in the address list. 
+> Hiding a shared mailbox from address list will make it impossible for new shared mailbox members to add the hidden mailbox to their Outlook profile until the shared mailbox is again shown in the address list.
 
 ## Related content
 
 [About shared mailboxes](about-shared-mailboxes.md) (article)\
 [Create a shared mailbox](create-a-shared-mailbox.md) (article)\
 [Convert a user mailbox to a shared mailbox](convert-user-mailbox-to-shared-mailbox.md) (article)\
-[Remove a license from a shared mailbox](remove-license-from-shared-mailbox.md) (article)

microsoft-365/admin/email/configure-a-shared-mailbox.md

@@ -106,4 +106,3 @@ For more info about converting a user mailbox to a shared mailbox in an Exchange
 [About shared mailboxes](about-shared-mailboxes.md) (article)\
 [Create a shared mailbox](create-a-shared-mailbox.md) (article)\
 [Configure a shared mailbox](configure-a-shared-mailbox.md) (article)\
-[Remove a license from a shared mailbox](remove-license-from-shared-mailbox.md) (article)

microsoft-365/admin/email/convert-user-mailbox-to-shared-mailbox.md

@@ -166,9 +166,52 @@ When you created the shared mailbox, you automatically created a shared calendar
 
 3. Any member of the shared mailbox can create, view, and manage appointments on the calendar, just like they would their personal appointments. Everyone who is a member of shared mailbox can see their changes to the shared calendar.
 
+## Remove a license from a shared mailbox
+
+Shared mailboxes usually don't require a license. Follow these instructions to remove a license from a shared mailbox so that you can either assign it to a user or return the license so that you aren't paying for a license you don't need.
+
+> [!NOTE]
+>
+> An Exchange Online Plan 2 license is required in the following scenarios:
+>
+> - The shared mailbox has more than 50 GB of storage in use.
+> - The shared mailbox uses in-place archiving.
+> - The shared mailbox is placed in litigation hold.
+>
+> For step-by-step instructions on how to assign licenses, see [Assign licenses to users](/microsoft-365/admin/manage/assign-licenses-to-users).
+
+## Remove the license
+
+::: moniker range="o365-worldwide"
+
+1. In the admin center, go to the **Users** \> <a href="https://go.microsoft.com/fwlink/p/?linkid=834822" target="_blank">Active users</a> page.
+
+   > [!NOTE]
+   > You need to remove the license from the Active users page. You can't remove the license from the Shared mailbox page because licenses are user settings.
+
+::: moniker-end
+
+::: moniker range="o365-21vianet"
+
+1. In the admin center, go to the **Users** \> <a href="https://go.microsoft.com/fwlink/p/?linkid=850628" target="_blank">Active users</a> page.
+
+   > [!NOTE]
+   > You need to remove the license from the Active users page. You can't remove the license from the Shared mailbox page because licenses are user settings.
+
+::: moniker-end
+  
+2. Select the shared mailbox.
+
+3. One the **Licenses and Apps** tab, expand **Licenses** and uncheck the box for the license you want to remove.
+
+4. Select **Save changes**.
+
+5. When you return to the **Active users** page, the status of the shared mailbox will be **Unlicensed**.
+
+6. You're still paying for the license. To stop paying for it, [remove the license from your subscription](../../commerce/licenses/buy-licenses.md).
+
 ## Related content
 
 [About shared mailboxes](about-shared-mailboxes.md) (article)\
 [Configure a shared mailbox](configure-a-shared-mailbox.md) (article)\
 [Convert a user mailbox to a shared mailbox](convert-user-mailbox-to-shared-mailbox.md) (article)\
-[Remove a license from a shared mailbox](remove-license-from-shared-mailbox.md) (article)

microsoft-365/admin/email/create-a-shared-mailbox.md

@@ -5,7 +5,7 @@ f1.keywords:
 ms.author: efrene
 author: efrene
 manager: scotv
-ms.date: 08/30/2023
+ms.date: 10/23/2024
 audience: Admin
 ms.topic: article
 ms.service: microsoft-365-business
@@ -100,7 +100,7 @@ Before you begin, see [Determine if Centralized Deployment of add-ins works for
 7. A green tick appears when the add-in is deployed. Follow the on-page instructions to test the add-in.
 
 > [!NOTE]
-> Users might need to relaunch Microsoft 365 to view the add-in icon on the app ribbon. Outlook add-ins can take up to 24 hours to appear on app ribbons.
+> Users might need to relaunch Microsoft 365 to view the add-in icon on the app ribbon. Add-ins can take up to 24 hours to appear on app ribbons.
 
 8. When finished, select **Next**. If you've deployed to just yourself, you can select **Change who has access to add-in** to deploy to more users.
 
@@ -149,6 +149,7 @@ Updates for add-ins happen as follows:
 
 ## Related content
 
+[Deploy and manage Office add-ins](office-addins.md) (article)\
 [Manage add-ins in the admin center](manage-addins-in-the-admin-center.md) (article)\
 [Build your first Word task pane add-in](/office/dev/add-ins/quickstarts/word-quickstart?tabs=yeomangenerator) (article\
 [Minors and acquiring add-ins from the store](minors-and-acquiring-addins-from-the-store.md) (article)\

microsoft-365/admin/email/remove-license-from-shared-mailbox.md

@@ -100,9 +100,37 @@ For the first time, you can now see what articles your users are consuming on Su
 
 :::image type="content" source="../../media/experience-insights-teams-help-article2.png" alt-text="Screenshot: Image showing the number of help articles read and the corresponding Microsoft 365 product":::
 
-## Manage adoption success with actions in Experience insights 
+## Interpret your organization's help article views
 
-Actions let you track the actions you take to drive user engagement and success for Microsoft 365 in your organization. You can measure the impact of your actions by analyzing how each action correlates with changes in usage, NPS, feedback, and help article views. This empowers you to make data-driven decisions and continuously improve your strategies for user engagement and satisfaction. 
+Chart information gives you insight into the apps and services that you want to track data on. Help article views is the total number of help article page views that users in your organization have viewed in a Microsoft 365 app or on support.microsoft.com.
+
+:::image type="content" source="../../media/help-articles-detail-view2.png" alt-text="Screenshot: Image showing the Help article views.":::
+
+> [!NOTE]
+> Help article views are only shown for users who have signed in to the desktop app or have signed in to [support.microsoft.com](https://support.microsoft.com).
+
+|Item|Description|
+|:-----|:-----|
+|1 |Use the Help content tab to see where people need help using the app or service. |
+|2 |You can filter for trends over the last 30 days, 90 days, or 180 days. |
+|3 |Total number of help article page views in app or on [support.microsoft.com](https://support.microsoft.com). |
+|4 |List of the top help articles related to the app or service that your end-users are reading. If an article covers multiple apps, it will be shown for each related app. |
+
+## Examples of help articles
+
+Help articles can be found in-app in the help pane or at the [Microsoft support page](https://support.microsoft.com/).
+
+### Help article on Microsoft support page
+
+:::image type="content" source="../../media/help-article-example.png" alt-text="Screenshot: Example support.microsoft.com article":::
+
+### In-app help article in Microsoft Word
+
+:::image type="content" source="../../media/help-article-example-in-app-word.png" alt-text="Screenshot: Example Word desktop app help article":::
+
+## Manage adoption success with actions in Experience insights
+
+Actions let you track the actions you take to drive user engagement and success for Microsoft 365 in your organization. You can measure the impact of your actions by analyzing how each action correlates with changes in usage, NPS, feedback, and help article views. This empowers you to make data-driven decisions and continuously improve your strategies for user engagement and satisfaction.
 
 The actions experience within Microsoft 365 admin center includes the following features and capabilities: 
 
@@ -144,9 +172,7 @@ Adding new actions
 
 3.     Once all required details are entered, select __Save__.
 
- 
-
-You can also import multiple actions from CSV.   Select __Import from CSV__ and follow the instructions for editing and uploading the file. There’s even a sample, pre-formatted CSV file that you can use to get started.
+ You can also import multiple actions from CSV.   Select __Import from CSV__ and follow the instructions for editing and uploading the file. There’s even a sample, pre-formatted CSV file that you can use to get started.
 
 ### Viewing action impact
 
@@ -159,7 +185,7 @@ Once an action is added, you can view it in the graphs in Experience insights, f
 1. On the date of the action, there will be a vertical dashed line tracking the action against the graph’s data.
 
    Note: You might need to change the __Date range__ to see the action.
-   
+
 1. When you select the __Title__ of the action, above the vertical dashed line, you’ll get more details about the action.
 
 ![Detail page of actions in the Unique active users by day chart. One label shows a single action, another dropdown shows ‘2 actions’ with description.](media/experience-insights-dashboard/action-impact.png)