|
| 1 | +--- |
| 2 | +title: "Microsoft 365 reports in the admin center - Message consumption" |
| 3 | +ms.author: camillepack |
| 4 | +author: camillepack |
| 5 | +manager: scotv |
| 6 | +ms.date: 05/06/2025 |
| 7 | +audience: Admin |
| 8 | +ms.topic: concept-article |
| 9 | +ms.service: microsoft-365-copilot |
| 10 | +ms.localizationpriority: medium |
| 11 | +ms.collection: |
| 12 | +- Tier2 |
| 13 | +- scotvorg |
| 14 | +- M365-subscription-management |
| 15 | +- Adm_O365 |
| 16 | +- Adm_NonTOC |
| 17 | +- m365copilot |
| 18 | +- magic-ai-copilot |
| 19 | +ms.custom: AdminSurgePortfolio |
| 20 | +ROBOTS: NOINDEX, NOFOLLOW |
| 21 | +description: "Learn about the Message consumption report in the Microsoft 365 admin center and how it helps to manage costs associated with Microsoft 365 Copilot Chat." |
| 22 | +--- |
| 23 | + |
| 24 | +# Microsoft 365 reports in the admin center – Message consumption |
| 25 | + |
| 26 | +The Message consumption report helps you manage metered consumption costs for Microsoft 365 Copilot Chat. This report gives you visibility into billed messages associated with your Microsoft 365 Copilot pay-as-you-go billing policies and includes key metrics such as: |
| 27 | + |
| 28 | +- Total messages consumed |
| 29 | +- Cumulative and daily time series |
| 30 | +- Messages consumed per user, per agent, and per agent-user pair |
| 31 | + |
| 32 | +To learn more about meters, see [Meters for Microsoft 365 Copilot pay-as-you-go for IT admins](/copilot/microsoft-365/pay-as-you-go/meters). |
| 33 | + |
| 34 | +## How do I get to the message consumption report? |
| 35 | + |
| 36 | +1. In the admin center, go to **Reports** > **Usage**. |
| 37 | +1. Select **Microsoft 365 Copilot** to view the list of reports. |
| 38 | +1. Select **Message consumption** from the dropdown. |
| 39 | + |
| 40 | +## Interpret the Message consumption report |
| 41 | + |
| 42 | +After you [set up pay-as-you-go for Microsoft 365 Copilot Chat](/copilot/microsoft-365/pay-as-you-go/setup), either in the Microsoft 365 admin center or Power Platform admin center, and enabled agent usage in your organization, you'll see a new report including metrics for messages consumed. |
| 43 | + |
| 44 | +To help you mitigate overspending, the report includes alerts when users in your organization have consumed more than 2,000 billed messages. To learn more, see [Using agents in Microsoft 365 Copilot Chat](/copilot/agents) and the [overview on enabling agents](/microsoft-copilot-studio/requirements-messages-management), which explains how agents are billed. |
| 45 | + |
| 46 | +You can filter the report by different periods. The Message consumption report can be viewed over the last 7 or 30 days. |
| 47 | + |
| 48 | +:::image type="content" source="../../media/mc-hero-metric.png" alt-text="Screenshot showing the Message consumption report page in the Microsoft 365 admin center." lightbox="../../media/mc-hero-metric.png"::: |
| 49 | + |
| 50 | +>[!NOTE] |
| 51 | +> During the preview stage, the report displays a maximum of 30 days of message consumption history. In addition, usage information from before May 3, 2025 won't be available in the report. |
| 52 | +
|
| 53 | +### Messages consumed |
| 54 | + |
| 55 | +The **Messages consumed** metric shows the [total billed messages](/microsoft-copilot-studio/billing-licensing#billed-messages) from interactions by users in your organization who do not have a Microsoft 365 Copilot license, and are interacting with agents in Copilot Chat that spin the [Copilot Studio meter](/microsoft-copilot-studio/billing-licensing#copilot-studio-pay-as-you-go-meter) during the selected period. |
| 56 | + |
| 57 | +The number of messages consumed depends on the design of the agent, how often end-users interact with it, and the features the agent uses. Each interaction with an agent might use multiple message types simultaneously. For example, an agent grounded in a tenant graph could use 12 messages (10 messages for tenant graph-grounding, and two messages for generative answers) to respond to a single complex prompt from a user. |
| 58 | + |
| 59 | +### Alerts |
| 60 | + |
| 61 | +The **Alert** card is visible in the report when one or more users consumed more than 3,000 messages in the past 30 days. |
| 62 | + |
| 63 | +Select **View message consumption details** to see the user list and export it to CSV. If users have consumed 2000-3000 messages, a similar alert will appear. |
| 64 | + |
| 65 | +:::image type="content" source="../../media/mc-alert.png" alt-text="Screenshot showing the alert box that informs admins about high message consumption." lightbox="../../media/mc-alert.png"::: |
| 66 | + |
| 67 | +>[!NOTE] |
| 68 | +> For preview, the Alerts will remain visible in the report for up to seven days and will disappear after if there are no new users who crossed the threshold. |
| 69 | +
|
| 70 | +### View charts |
| 71 | + |
| 72 | +You can see the following cumulative chart in this report as default view. |
| 73 | + |
| 74 | +:::image type="content" source="../../media/mc-cumulative-chart.png" alt-text="Screenshot showing the chart with a green trend line that shows the cumulative default view for message consumption." lightbox="../../media/mc-cumulative-chart.png"::: |
| 75 | + |
| 76 | +The definition of messages consumed is the same as provided earlier. |
| 77 | + |
| 78 | +You can switch between the **Cumulative view** and **Daily view**. |
| 79 | + |
| 80 | +**Cumulative view** shows you the total number of messages consumed over the selected time frame. |
| 81 | + |
| 82 | +**Daily view** shows you the messages consumed on a daily basis over the selected time frame. |
| 83 | + |
| 84 | +#### User details |
| 85 | + |
| 86 | +:::image type="content" source="../../media/mc-user-details.png" alt-text="Screenshot showing a table for user details in the Message consumption report." lightbox="../../media/mc-user-details.png"::: |
| 87 | + |
| 88 | +| Item | Description | |
| 89 | +|-------------------------|--------------------------------------------------------------------------------------------------| |
| 90 | +| Username | The user's principal name. | |
| 91 | +| Display name | The full name of the user. | |
| 92 | +| Past 7 days | The number of messages consumed in the past 7 days including today. The total messages consumed over the past 7 days, including today. | |
| 93 | +| Past 30 days | The number of messages consumed in the past 30 days including today. The total messages consumed over the past 30 days, including today. | |
| 94 | +| Last activity date (UTC)| The latest date the user had activity with a metered agent in Copilot chat. | |
| 95 | + |
| 96 | +#### Agent details |
| 97 | + |
| 98 | +:::image type="content" source="../../media/mc-agent-details.png" alt-text="Screenshot showing a table for agent details in the Message consumption report." lightbox="../../media/mc-agent-details.png"::: |
| 99 | + |
| 100 | +| Item | Description | |
| 101 | +|-------------------------|--------------------------------------------------------------------------------------------------| |
| 102 | +| Agent ID | An agent is an element of an app. The ID is the app identifier generated by Microsoft. | |
| 103 | +| Agent name | The name of the app as present in the app manifest | |
| 104 | +| Past 7 days | The total messages consumed by users who used the agent over the past 7 days, including today. | |
| 105 | +| Past 30 days | The total messages consumed by users who used this agent over the past 30 days including today. | |
| 106 | +| Last activity date (UTC)| The date when the agent was last used by users in your org who do not have Microsoft 365 Copilot license. | |
| 107 | + |
| 108 | +#### User and agent details |
| 109 | + |
| 110 | +:::image type="content" source="../../media/mc-user-agent.png" alt-text="Screenshot showing the table for user and agent details in the Message consumption report." lightbox="../../media/mc-user-agent.png"::: |
| 111 | + |
| 112 | +| Item | Description | |
| 113 | +|-------------------------|--------------------------------------------------------------------------------------------------| |
| 114 | +| Agent ID | An agent is an element of an app. The ID is the app identifier generated by Microsoft. | |
| 115 | +| Agent name | The name of the app as present in the app manifest | |
| 116 | +| Username | The user's principal name. | |
| 117 | +| Past 7 days | The total messages consumed by the user who used this agent over the past 7 days, including today | |
| 118 | +| Past 30 days | The total messages consumed by the user who used this agent over the past 30 days, including today | |
| 119 | +| Last activity date (UTC)| The date when the agent was last used by users in your org who do not have Microsoft 365 Copilot license. | |
| 120 | + |
| 121 | +> [!NOTE] |
| 122 | +> The report shows data up to today, but doesn't automatically update if there's been recent usage. To view the latest data, manually refresh the report. |
| 123 | +
|
| 124 | +## FAQ |
| 125 | + |
| 126 | +## Will I see consumption in this report if I configured billing policy in Power platform admin center? |
| 127 | + |
| 128 | +Yes. You can set up the pay-as-you-go billing policy in the Microsoft 365 admin center or Power Platform admin center. If pay-as-you-go is configured, and users without a Microsoft 365 Copilot license use metered agents in Copilot Chat, data will appear in the report. |
| 129 | + |
| 130 | +## What is “Last activity detected”? |
| 131 | + |
| 132 | +This is the date and timestamp of the most recent prompt or user activity that generated the messages consumed. |
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